What our clients think of us!

Everything

too much upselling once they are in the house...and if you don't take the upsale items then the small closet is $20 to do or the room is larger somehow... so in the end, the customer is still going to pay for those things that are upsold or the whole thing is just somehow bigger than once thought so it still gets roughly to the same end game cost.
and after spending a lot of time cleaning floors in areas that were not carpet, the cleaner did not wear booties or any foot covering so they tracked all over a floor in two sections of the house that then had to be rewashed after their cleaning.
i rarely have carpets cleaned so maybe this is all the 'norm' for carpet cleaning companies...try to sell some invisible high traffic or pet cleaning ... regardless, after spending over $450 on the two houses i just had done i will be more cautious the next time i need a carpet cleaning company.

Service and communication were perfect!

Rescheduled. Gave credit that turned into charge. Technician needed to borrow broom to cleanup and put debris in my trashcan when there is a charge on invoice for disposal. Was unaware that holes needed to be cut in furnace to allow for service. Requested that somebody contact me so we could discuss these issues and have had zero response. I own rentals and if I was satisfied with service you likely would have received more business. Not so now!

Fast, efficient, very positively friendly and price was very affordable. Thank You.

Thut your guy did a great job and it was done quickly and professionally.
Will definitely call you for more work

The tech was very friendly, communicated well and did a great job!

We were very satisfied with our carpet cleaning service! We purchased an older home with carpet; and the best, most immediate solution for us to feel clean in our new home was to get the carpets thoroughly cleaned. The service cost was in line with what we anticipated to pay for a serious deep cleaning throughout most of the house, and stain removal from a number of areas. We were incredibly impressed with the visible difference that it left our older, white carpets. Stains we never thought would be lifted, disappeared; and there were no harsh odors left behind. This saved us a lot of up front renovation costs with not having to replace the carpets right away, and still allowing us to enjoy the comfort of clean carpet. Thank you!

My gray carpet in the bedroom looks streaked and has dark spots. What I thought was going to be $33 per room times 3 ended up $433

My carpets look sparkling clean and like new. Kyle recommended the special cleaning to treat pet stains. I also love that Zerorez uses pet friendly ingredients with no chemicals. I highly recommend Zerorez. In fact I have already recommended Zerorez to someone yesterday! 😊

Tyler listen and focused on the stairs and living room stain
I noted he wore
the protective foot boots.

Service was excellent. Carpeting looks great!

I was nothing you did. The guy who did the deed was great. In and out with no disruptions. It was a good experience

Company made everything super easy. I was able to coordinate everything from work.

Service was prompt and within the time they stated, cost is what we expected and the level of products they offered to remove stains and protect our carpet was great.

Low moisture. No lingering scent. Professional staff. Did a good job on my carpets and upholstery.

Service was well explained and carried out very well and quickly . Nice job.

Making an appointment was quick and easy. Technician called me ahead of time and offered to come earlier than expected and was courteous and knowledgeable. Service was great! Would refer anyone else who needs some cleaning done.

Duncan was very pleasant and efficient. We believe our large area rugs are cleaner than they've been since we bought them years ago.
We will use your service again.
Thank you...

Zerorez did great, Duncan was very friendly, timely and did a good job. I haven't had my carpets professionally cleaned (used to having hardwood floors only), so I didn't know what to expect. I would have appreciated knowing the carpet might (and did) bubble and stretch until it dries. Also, it took about four hours longer to dry than quoted. We were quoted 4-6 hours when I made the appointment, and Duncan said 4-8. It actually took 10 for most areas and 24 for others. Granted it was colder and damp outside, but I freaked out a little because I didn't want mold issues. Next time, I will split up the house into two appointments.

All in all, I will use Zerorez again. Thank you!

My older carpet looked very nice when job was finished. However, next time I likely will only do the simple cleaning offered and not purchase upsold procedures.

Todd Eldridge was very professional and courteous regarding the products and services offered by Zerorez. He explained all the procedures and offered lots of incentives for cleaning not only the carpets but also upholsery. I will definitely use Zerorez again.

Was efficient and he was knowable about the product and what I will need. Reasonable for carpet cleaning.

Tech was very professional and knowledgeable, curtious and the process was pretty quick

Your products are natural because I was walking on the carpet with my socks but when I removed them my feet were fine and not irritated at all.

I was very impressed with the cleaning of our carpets. The job was done to our satisfaction.

Very fast

Friendly employee, took a lot of care in protecting the wall corners. I am very, very happy with the job that he did. Our carpets look fantastic. I’ve used the same carpet cleaners for 30 or more years and was not real happy with the last time they cleaned our carpet. Decided to use Zerorez after hearing the advertisement on our local radio station. I will use you again Thank you for a job well done.

I’ve already sent and email to customer service last week.

Because my carpet is beautiful and very reasonably priced