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based on 4425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets in our commercial building look brand new. And I love that our chairs were cleaned!
Thank you for doing an outstanding job on cleaning and sealing my tile and granite!
Service was great. Stains and smells returned after carpet dried.
Our service technician was friendly, professional and very knowledgeable.
He contacted us prior to his arrival and arrived on the early side of the appointment window. Our service was performed quickly and efficiently. He also was so kind to answer all of our questions. Thank You
I have had my carpets cleaned in the past and, most recently, the air vents cleaned. The service was efficient and well done.
I thought Adam was fantastic! He called in advance to tell me he would be at my location in 30 minutes. He walked through the house with me to discuss pre-treatments and my goals for what I would like to accomplish with the carpet cleaning. He explained the entire process very well. He cleaned one massive room, one office, and the stairs in two hours. When asked how often I should consider cleaning again, he did not pressure me to repeat the process with a sales pitch. I would highly recommend Zerorez again and again.
Quick, straight forward, and amazing results! Zerorez has saved us thousands in carpet replacement. Thank you for saving our carpets and pocket!!
Great thorough and professional service every time.
Great communication and attentive to detail
The carpet looks spectacular after being cleaned. The tech is the nicest person and does a wonderful job.
All and all I had poor experience. I had taken the day off work for a dr appt and had scheduled the services to be done between 12:00 and 4:00
The tech showed up at 11:00
Wife was just getting out of the shower, beyond that she has great anxiety is one reason I needed to be home. The carpets were very WET when he left. I am an equipment tech I Believe that belts were slipping I on the Hydramaster unit that was in the truck it was only pulling 9 inches of vacuum on the gauge. I was outside doing stuff the tech had loaded up and ready to go before I even had a chance to look at what was done. He did send me a couple pic which I think I could duplicate the “difference look”
Just by having one side of the line wet and the other dry. There is an area that needed more attention that I emailed on I received a call back at after 6:00 at night the day after I emailed I had missed the call the message that was left was to call the number back and either the person calling or Luke would answer, I called back the next day nobody answered i left a message and have still not heard back.
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Very nice, professional and good communicators. The job before mine ran late and I was kept informed, which was great. I appreciated the dedication to getting the job done even though it was late at night. Thank you!
Dominic was amazing explained how everything worked was very knowledgeable about all the equipment and products!! Definitely recommend he do all jobs
The tech did not do a great job and he did not honor the $99 price (for the equivalent of 3 rooms). We had one room and one high traffic area and he charged $147.
We are very much not happy with this service (unlike all the times in the past). I tried emailing the local Zerorez office (Springfield, OR) and none of the email addresses work.
I liked the friendly professional interaction with the techs. No hard sell. No judgement. Just straight talk about services and products to benefit from.
After the carpet dried (next day) a few dirt spots have returned. These were not deep or large spots, just sat on top of carpet where a Pepsi was spilled. I was told something would be sprayed on the carpet and then would be rinsed with water. Apparently, these spots were not sprayed or just not seen. I had a better job done with standard steam cleaning. I realize the job of the cleaner is to ‘upsell’ other products while cleaning the carpet. But honestly, I just wanted to get my carpet cleaned and see how it went before buying all the ‘extras’. I’m glad I didn’t purchase extra services based on the results. I’m also didn’t like the ‘upsell’ process, one thing after another, and I felt like he didn’t do as good a job as he should have because I didn’t purchase any extra services.
I tried your tile cleaning for the first time. Not expected to do again.
Gordon did a fairly good job, but not enough focus on the areas that were stained, maybe light coffee stains on kitchen counters.
The things that griped me were 1: entry way was visually not well cleaned, cleaner on the left side then the right , like end of the day time to go. Yes I have a picture.
2: cost for the entry was $4.45 per square foot with little improvement, yes I have a picture. It shows the variation in cleaning emphasis.
3: You should be aware of some sort of black residue your machinery leaves beneath where it is run. About a hale dozen little black piles of something I couldn't identify. Of course, I have pictures, I felt you need to know of this.
Other than that it went pretty well.
If you want to see the photos, send me an address and I'll send.
Thanks for the opportunity to tell you how it went.
The guy was in and out in a very short time. Hard to believe that the rugs are clean with that quick of a service. 4 rooms and stairs: about 1 hour, maybe less.
The job you did on our carpet was very impressive: they look almost like new again. However, by the time all of the recommended extra treatments were added on, the cost was surprisingly expensive, and made your special offer newspaper add feel a little bit like a bait and switch.
Our technician Adam did a great job! Our cat vomited on couch and two pillows. Adam got the stains out and the whole couch looks and smells good.
A couple of chairs aren’t fully clean. They do have some stains, which is understandable. But there is a noticeable water line on the front of the seat cushion now.
I already sent in two feedback surveys.
Thorough work--very friendly and considerate.
Good prices. Very professional.
The process is friendly to our allergies. The price is a good value. The technicians, Frankie and Tyler are so friendly and personable. They explained the whole process and worked so efficiently that the job was done in half the time I anticipated.Great job!
Prompt, super courteous and considerate and my carpets look like new! Kyle was the best.
Kyle and his crew were very diligent and made sure it was all done to my satisfaction.
Our service tech was thorough and courteous. My carpets look great. Thank you!
Couldn't get rug totally clean.
The service provider showed up on time and was very efficient. Carpet results were outstanding, and the cost was more than reasonable.