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Guest Testimonials
The prices during matinee times. But my only complain is that the last 2 times while the previews were on the house lights didn't turn off, and the other time the lights were still on when the movie started.
Cleanliness, friendly and polite staff always willing to go over and above and very affordable prices
it is a great enviroment
i love this theater! it feels home away from home! its not largely exxaggerated like the new theaters... i feel very comfortable here! :D
Friendly quick service
Reasonable ticket pricing, comfortable environment and less crowded theaters.
Everyone is always friendly. The prices are semi-reasons still.
People behind the counters were friendly...ddt
Clean and not very crowded theater
Very friendly and helpful staff, confortable temperature
$6.50 senior tickets.
Very clean and workers friendly
Atmosphere is awesome that's why i travel 15 miles past three other theaters to go to Northwest 14 . The people are great theater is clean and ticket price and concessions is great for big family's .
Overall
Employees were friendly and helpful. The facility was clean. I also liked the variety of food and drink options..
Quick friendly service
Santikos is a great theater chain, and the Northwest 16 has been greatly improved. Better sound and picture. Only downside is that at times there is only one person at snack bar and he is busy doing something else in back, so customers form line and wait until he/she returns. Management on duty DOES NOT come to help like in your other theaters. They just stand there and stare at line waiting.
Nice and quiet...not crowded provides a richer experience.
the friendly staff
clean and staff very friendly and looking out for our best interest like I got a card like for a freguent movie goer and I did not know about this till the young girl at the booth said I get rewards
Location, price, friendliness of staff, and very clean.
Friendly staff, always clean and good service when buying refreshments.
Fast serivce clean and friendly people
The prices are cheaper, it's not as crowded, and ticket guy is always nice
Your staff is very friendly, helpful and respectful. Your theater is clean. This is why i keep coming back
Customer accomodations like reasonable matinee pricing, comfortable seating, open drink stations, generous popcorn sizes encourages my return business. Just got my new Santikos rewards card and will wait to see how that works out. Although I am a bit disappointed that you were not able to figure out a way to transfer any of my considerable points earned from my old Santikos card. At least some appreciation reward points at the start of the new rewards card service would have been a nice thing to do for your regular customers.
The theater s are all clean ,help is always helpful , and popcorn is always fresh !
Theater is clean and the seating is comfortable. I also like that I am able to purchase Kid Packs. Seeing a movie with popcorn and a soda is sad but the regular sizes are too much. Thanks
Clean and quiet

The cleanliness and open room.