Guest Testimonials

Matinee prices '
& convenience
Do not like reserved seating!

I thoroughly enjoy Fathom Events, Royal Opera, and Globe Theater. Dracula and Halloween TCM showings were great!

I feel that the theater we go to provides a clean and great environment.

Friendliness of staff, price of ticket and comfort of chairs

Everything!

From the moment we bought our tickets to the point of watching the movie, we had such an awesome experience with the people who work there. They were very friendly and courteous. The popcorn was fresh, too. The theater was clean and specially the restrooms. We had a very pleasant time.

service and friendly

Usually a good experience

I love the nice comfy seats & the food choices :-)

Good atmosphere; friendly staff. Clean floors.

Clean and friendly

The willingness of the staff to unearth my reward card info.

Very convinient location with "tons" of parking availability. Very congenial, professional, friendly, courteous staff (ALWAYS).

Relaxed atmosphere and beer and wine served!

Discounts on food for week days, reward card, and free movies for rescue personeel.

Location is convenient for me.

We love the Embassy and try to see all our movies there if we can. The Rewards Program is excellent.

Already submitted the positives, I thought there would be room for suggestions. I am a loyal Santikos and Embassy attendee. I appreciate the new smaller popcorn and soda option. Great for those of us who don't want as much as even the "small" size contains.
Now the suggestions: I really don't understand the reserved seat rationale. My experience so far has been that it just slows down the ticket buying process while uninformed customers try to make sense of the seating chart and make a decision. I don't see how the customer benefits at all. Maybe there is some benefit to Santikos that I fail to understand.
Next, I believe you should rethink your online ticket strategy. I don't buy tickets online because I don't want to pay the extra fee, from any theater. You should want to encourage online buying; it saves you labor and paper supplies. So why should the customer pay extra for something that reduces your costs? I know, everyone does it. It's the Ticketmaster mentality. I would rather you price your tickets appropriately and not add additional fees. Have you considered that maybe you would increase your market share if you offered online ticket purchases at no additional costs? Why would someone need to use Fandango or others if you didn't charge?
I understand there is a cost for the website, but that is largely a sunk cost at this point and is still, no doubt, cheaper than paying hourly wages to ticket sellers.

I love your theaters, especially Embassy, and will continue to attend regardless of your actions on these ideas.
Thanks

Close to my house. Easy parking. Manageable lines

Staff is very friendly and helpful

I love that you can choose your seats ahead of time. I also like that you can help yourself to drinks. It's so fast!

Great customer service.
Good popcorn. Drink station always very cool.

Friendly staff, clean facilities.

Love the assigned seats that we can purchase beforehand. Love the pizza.

Clean. Quite atmosphere. Comfortable seats. Beer and alcohol available

I like the reserved seating

I like the setup of the theatre and I love the fact that I can get Starbucks and its close to home

We like the ability of selecting seats and paying online.

I like the reserve seating and there not being any games. However I noticed this last time there will be some soon so I may not be going there anymore.

Friendly and patient.