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Guest Testimonials
Great seats, friendly people.
Ive always loved Santikos theaters. Years ago I would travel to a new theater just to say i was there. Tried Regal but their popcorn was always oily.
Love the reclining seats. The sound. I was a big Imax fan. But not any more. Too many seats and cramped together. Very uncomfortable. Too much money for a lousy seat.
Love the AVX theaters and seats. I kinda miss the THX trailer, but the cirrent sound is amazing.
I have been a loyal customer for decades. Now that movies coming out now are worth going to see, I will be continuing my loyalty to Santikos.
We truly love the mission of Santikos. The movie experience is always amazing and facilities are phenomenal. It’s our only movie theater and we love the rewards program and how the military Mondays help a already budget strapped economy to be able to get out and enjoy a date night or family movie night.
Th
Excellent customer service!
I like going to the Palladium very much as it's my go to safe space to have fun and enjoy watching a movie with myself or family.
I want to give a big shoutout to David Sanchez for his amazing customer service! After sharing some feedback about a less-than-ideal visit to Palladium due to some cleanliness concerns, David reached out personally and genuinely listened to my concerns.
When I mentioned that Casa Blanca was closer to home, he went out of his way to arrange two rainchecks for me there instead!
It wasn't even about the free tickets. I really appreciated how kind, thoughtful, and accommodating he was. He made me feel heard and valued as a customer. David truly went above and beyond, and Santikos is lucky to have him!
Big screen and recliner
Keep up the good work!
The new comfy reclining seats are AMAZING! Sound is also great. Nice going!
I love how clean it is, and how there is a large variety of food and drinks! The screens are huge and the seats are sweet!
Excellent customer service - the staff at the concession and bar were very helpful and polite. The movie theater was comfortable and the restrooms were very clean.
It was nice and clean and the theater we were in had amazing sound!
Customer service is great. Concessions are great. Seating is great.
Everything
There were friendly workers, smiling. The theater was clean.
The screen was huge, the sound was amazing. Seats were a little more comfortable than the non-IMAX seats.
Very comfortable seats and love the free drink and popcorn refill's
Theater was clean and food was fresh
I submitted feedback in my previous review with no expectation to receive a follow up however, one of the OM emailed me. They rectified the situation. I am appreciative for the assistance provided.
Friendly staff.
David Sanchez was of great help in addressing a concern I shared with him. David is kind and attentive.
Great place to take the family. W are from out of town, but everytime we are in S. Antonio we go to Santilos theatre at the Rim. Great food. Great atmosphere. Great theatre.
We enjoy the first responder discount, especially as retired people!
Everything is always running smoothly! From concessions to the big screen, no problems at all and the staff is just great!
We’ve always enjoyed going to the movies at Santikos Palladium, and although we experienced a few issues during our recent visit, I wanted to recognize David Sanchez for his outstanding customer service. David responded promptly to my concerns and was very professional and courteous.
He also shared that Santikos is planning upgrades to the reclining seats in some of the theaters, which was great to hear. We truly appreciate David taking the time to address our concerns and making us feel valued as customers. We look forward to our next movie experience at the Palladium!
Thank you, David, for your excellent follow-up and customer service!
For 1 the VIP seats are amazing. I loved the fact we had attentive servers. It was comfortable and just an beautiful environment.
Clean theater, great food options-I tried the chicken protein bowl last night and it was delicious. Full bar! It’s the perfect date night!
Quick and professional response. David Sanchez explained the response to my feedback and I was happy for his answer

I loved everything