Guest Testimonials
Comfy, roomy room and chairs. Easy to buy tickets ahead of time to pick your seat.
Overall good experience but everyone we come they are understaffed with extreme wait lines for concessions.
The range of movie times and what you have to offer patrons.
Comfortable chairs, ease of buying tickets, friendly staff.
Location ,customer service.
Very clean and seating was awesome with the reclining seats
The employees are always friendly and helpful. The only change I would make is add Sno Caps to the concession stand.
The movie was great.
Love The New Ticket Kiosk
Clean
App is easy to use and staff is friendly
Helpful, friendly associates and clean facilities
clean and everyone was friendly
Great customer service, seats are comfortable. The bathroom was dirty and no toilet paper
Since you opened back after the COVID nonsense I found the whole process of getting my tickets on my phone easy. I'm not crazy about the extra fees and don't know how to redeem my points at the concession stand yet, but I'm working on it.
It was quick. Service was good. Odrering line ordering was prpbably ok for people whe grew up with computers. Those of who didn't really hate it. We need the steps to be clear for some one who doesnt automatically know the next step.If you think we know it you are making a mistake. P
Everyone was so nice and helpful.
Awesome experience
Always enjoy coming to the theater! Staff are respectful and nice. Theater appears clean.
- Good environment with bowling to add to the experience.
Workers
Popcorn 🍿
Soda 🥤
Nachos
Comfortable seats
Clean
100 will be coming there again...
Great seating, easy to purchase tickets and enter theatre. comfortable
Cleanliness, customer service, concessions and rewards system.
Seating
Everything! It’s just exactly what a movue theater should be.
We had issues on our last visit to The Grand Threatre. We received a survey from Santikos regarding our theatre experience and we responded with our concerns. Theatre Manager, Christopher Appel, responded almost immediately. He said he would address our concerns and offered passes for a future visit. We are looking forward to our future visit to The Grand theatre. Mr. Appel provided outstanding customer service.
The cleanliness, food, staff is nice!
The seating at the Ambassador Caffery Grand 14 is very nice.
Great theater.

We visit santikos because of the nice recliners. On occasion there are times our seats do not work. Rewards program is nice.