Member Testimonials
Clean facilities and friendly staff. Great classes offered, I really enjoy the variety of classes, especially Oula Dance!
Great people and very clean. Staff is excellent
The staff is very friendly. The facility and group exercise rooms are all clean and appropriately equipped. The instructors are very knowledgeable and encouraging.
Water aerobics classes are awesome. Instructors are very caring about people's limitations. The women's locker rooms are very clean. The water temperature is very comfortable!
Great range of equipment, generally clean facilities
It would be very nice to get another 1 or 2 dual-cable cross machines. There's always a wait to get a spot with just the two available today.
Torn upholstery replaced in a more timely manner. Some benches have been torn for at least 2-3 months without repair. Normally, I would expect a repair like that to be completed within 2 weeks.
For some reason, there seems to be a shortage of 45lb plates. There are not enough extra plates throughout the gym. Almost every time whether I am in the power room, benches, or on the plate machines, I am running across the gym to get plates. It is exercise, but annoying :)
Please keep a monthly check on the cable machine ropes and handles. They tend to break or walk around the gym and end up coming into scarcity too often.
At the Rhino cable squat machine. A box to hold an extra set of attachments. I find that people grab attachments from the cable machines to use on this machine and then leave them back there. Ends up less to go around at the cable machines unless you know where to go hunt for them.
The sinks in the men's restroom. The first sink has very little water pressure/flow, nearly non-functional. The next two, while better, need more water or pressure. Only the last sink works great
Thank you for your attention to this feedback. I do love PH Novi
All the instructors are very friendly and helpful. I found Chase to be very, very nice. The place is also beautiful so clean I wouldn’t dream of going to any other gym.
Great gym!
I only wish you took Silver sneakers!!
I like being able to come to your facility when it is convenient for me. Everything looks clean and well-cared for.
Reasonable pricing, large variety of equipment and classes and friendly, knowledgeable trainers.
The management is outstanding. Kirk and Willow are very customer focused
The club is clean including the lockers. The equipment is state of the art!
I liked the new installations, always the nice attention
I love everything about the gym. I don’t think I’d change a thing. Of course, for me, first and foremost would be my training with Gabe. I’ve never had a trainer like him who inspires me to be my best self, including trainers during my 12 years of membership at 2 or 3 Equinox locations.
Staff, workout options, value
Variety and cleanliness!
Love the classes and the staff.
none
Chris , Kevin and Staff have been very supportive from greetings at the front desk or words of encouragement when out on the floor.
Clean lots of equipment and machines
The Montana Athletic Club is by far the best facility I have been a member of in over 30 years of working out. Doug and Nancy don’t let a month go by without doing something to make the place better…it’s truly amazing.
Owen 24 hours.
Equipment
Great facility 😃
Nice gym
Todo muy completo
Muy organizado
Muy pendientes de todo
Good classes available. Most of the employees are friendly
The new remodel is really nice, however, the old tile doesn't go with the style of the remodel.
Fitness Factory is truly such a wonderful gym! ESPECIALLY in comparison to the horror that it was when it was Retro. I like to get to the gym first thing in the morning, and it's so great to know that the morning guy is going to be there right on time, every single day, like clockwork. With the Retro it was a crap shoot whether someone would show up even in the first hour or two!
Also, I absolutely love the fact that on the rare occasion that a machine is broken, it'll be fixed in a couple of days...with Retro there are machines that literally were not fixed for months! Same with the toilets, there was a urinal that was broken for over a year when it was Retro, can you believe that?
But putting aside all the stuff about the previous gym, on its own, Fitness Factory is a great place to work out here great staff, great equipment, which seems like it's totally brand new, and great layout. I would enthusiastically recommend Fitness Factory to anyone!
The set up is convenient. People friendly.
I like the folks who work there. The equipment is pretty good and clean. I haven't taken many classes, but I did take a couple and they were great -- challenging and achievable. And most of all, I love my trainer Taylor. He's amazing!
The hours are good and we love the pool.