Member Testimonials
Big clean facility and everyone is nice. But please service the stair masters; many have various problems with controls, tv etc
I really like the full and diverse class schedule
Gym is large and feels roomy. All employees are friendly and helpful
I like all the different machines. And the staff. Are very helpful Espeseilly. Dean the manager he does a great job running the place. And billy Does a good job also
Good selection of amenities
Powerhouse novi is great, best suana in the area.
Hours and that the place is always clean and neat
It’s good
The staff is very knowledgeable, friendly and helpful. They always greet you with a smile as you enter and leave the gym. The gym is clean and fully equipped.
Took advantage of the free workout and signed up 24 hours later. The staff was outstanding - super helpful, informative, and went out of their way to make sure my guest visit went okay. Highly recommend!
Early opening hours and coffee bar
Staff extremely nice, gym very clean
Equipment
Staff are very friendly and helpful, and the place is clean and well organized.
Great facilities and helpful friendly staff
I am a new member.
The facility is great, and the 2 classes I have taken are also great - Monday night yoga, and Tuesday & Thursday 11am exercise.
consistent investment in facilities- new equipment and maintenance
Great facility and great customer service, they’ve always been very helpful with account services, unlike most gyms. Highly recommend
Like all the variety of classes
Nick is my trainer and he's been great to work with. Most of the other trainers are friendly and the people at the front desk are also very friendly and helpful.
You have a lot of wonderful people there, and I hope you know how fortunate you are.
The machines are kept clean, and every area I've been in has been clean.
Classes and instructors are excellent
Staff always helpful
Friendly staff and very clean . However, fairlife protein shakes need to be added. Theyre by far the most popular and your selection are terrible
Equipment very rarely broken, clean bathrooms, lots of space, staff is excellent
The cleanliness of the facility & how you were able to make accommodations to bring over the classes & staff from Retro. Your front desk helpfulness to make the transaction to a new facility easy & always being so pleasant. I’m very happy being a member of The Fitness Factory & hope to attend additional classes & familiarize myself with the exercise equipment on the floor. I just wish you excepted Silver Sneakers, like the Rockaway location does.
the friendly knowledgeable staff. The awesome group fitness classes. The atmosphere!
Gym is always clean, front desk is friendly, and the manager is responsive to issues. Great gym!
close by. clean facility. not crowded when I go. nice sauna. lots of variety of machines and weights.
Love the staff, love the equipment, the space is clean and people are respectful. The staff is responsive to requests and engages with every member which is really nice! I love this gym. I wish the WIFI was better and that the wipes were regularly refilled as it often takes a while of walking around to find one that is not empty.
I like it because the machines are all maintained in top order and suffer no abuse.
Really good !
If it ain't broke, don't fix it!!!!!!!!!!!!!!!!!!!!!!!