357 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The flexibility of changing classes to different times and dates and the core skills learned.
Prompt response to questions and scheduling, even by email.
Within 30 min of my sons class he improved tremendously.
This is after just one lesson, but... The instructor seemed really great so on that I would give a 10. But the facility is more like a 5. It needs some serious upgrades to be able to compete with other swim schools.
Coach Fitz did an amazing job with our Total Immersion swim class. Even though it was a group class, every person received a ton of one-on-one coaching.
Great instructors. Everyone works with you to help you overcome your personal hurdles along the way. All the staff is great with rescheduling. I had never taken swim lessons before this and have learned so much in just a short amount of time, they have set up their curriculum well.
Detailed instruction especially the use of video was great and was beneficial
The shower and bathroom area could use an update or at least fix the door that won’t lock. Also the some of the front of house staff could use some additional training on scheduling.
Coach Fitz gave me great insight on helping my TI swimming technique.
Great customer service fun classes
Classes were great and teachers were friendly. My son really enjoyed his lessons - wheels on the bus and Mr. Duck were consistent favorites.
I do wish I had more feedback during class on how I was doing the exercises with my son and how he was progressing. We had a sub on 10/27, I think, who gave much more feedback than we usually got from the teachers. It was really helpful to have real-time feedback after each pass at an exercise (for example, after the first round of Mr. Duck, the teacher told some of us to put our kids' faces under water more as they glided toward Mr. Duck). In my experience we weren't getting that real-time feedback from the regular teachers so I wasn't ever really sure where we stood in terms of progress or if I was doing the exercises the way I should be or incorporating all the elements.
Overall we had a great time and the above is meant entirely constructively.
The facility is extra clean - MG was a very good coach - the experience was amazing, and I will return someday, it's a little pricey, but that's understandable.
Classes are very organized and affordable. My daughter built a lot of confidence In the water and I look forward to signing her up for more advanced classes when I can.
We love the personal attention, clear evaluations, and relaxed atmosphere at Chicago Blue Dolphins. The girls are always excited for swim lessons.
We love the personal attention, clear evaluations, and relaxed atmosphere at Chicago Blue Dolphins. The girls are always excited for swim lessons.
I like that the swim instructors are very patient and friendly. It makes it easier for a newbie like me to feel confident in the water.
My daughter loves her swim class at Blue Dolphins. It has taken her awhile to become comfortable in the water - putting her face in - but now she's on her way to becoming a regular little fish...or mermaid.
After having to pause swim lessons for a month due to a medical procedure, I have been trying to get my son back into lessons for a month and a half now. I have been told multiple times that the office manager would contact me to figure out where he could be scheduled in. I have not been contacted. This is a poorly run swim school and I have lost patience.
The instructor was really helpful. I've taken swimming lessons before, but my previous instructors weren't as encouraging or couldn't put me at ease like Ana did. She was also really patient.
Small class sizes
The class felt a bit rushed. The facilities were a bit awkward - for example no benches in the bathrooms to put things down while changing the baby. However the staff were extremely helpful!
Gentle teaching methods with children; warm pools; clean establishment.
The staff is so friendly and they give individual attention to my child
Everyone is very friendly and professional. The swim instructors are great with my son. Water temperature is perfect, no strong chlorine smell.
My son just loves the class! After only two classes, my son was noticeably more confident in the water and he talks about class at home all the time. He remembers the songs and the kicking and the only thing he complains about is leaving the pool. He's almost two and I wish we had started even earlier!
I like how easy it is to schedule lessons and how great the instructors are.
I like attention to detail by the instructors. They are very good at taking each persons comfort level into consideration and modifying the lessons as needed.
Great coaches who handle precocious and scared children equally patiently. Warm pools and fun classes.