1585 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service. Great instruction and easy for children to relate and understand.
Small heated pool, small classes and we move at the pace of the students. The repetition is great for building my daughter’s confidence.
My son made so much progress in 25 min! The instructor was so great and I love that you offer private classes.
We love the personalized attention to the students.
instructor was friendly and supportive.
Love the coaching staff and how they interact with the kids.
For beginners like me, I really like the step-by-step process to help build skills one at a time and help increase confidence along the way. Instructors are always very supportive and encouraging.
Always friendly always professional. Willing to work with a busy person schedule. Swim coaches really want to see the kids learn to swim and succeed.
Friendly and helpful coaches
Very good instructor
Clear in instructions
Clear feedback on what’s right and wrong
Friendly and helpful
Teachers care about the learning of students
Flexible scheduling, accommodating for cancellations, and thoughtful coaching
The coaching staff is personable, encouraging and provides specific suggestions for improvement in their feedback. The class sizes are small which helps to build camaraderie among one’s classmates. These are really important elements for this beginner adult swimmer!
Very patient, knowledgeable and fun instructors. John Fitzpatrick always makes swimming class enjoyable to attend. He offers various tips to assist his students in becoming more efficient with their skills.
No disappointment, but honestly don’t know the right/preferred method of interacting with teacher. We’ve been there for a few weeks - my son doesnt complain about coming but have no idea how he is doing and what the method is as to how you all teach. He’s had a lot of classes At other schools and it would be great to be a little more proactive about reaching out to parents about how the first class went and what he is needs to work on, what he already is doing well.
I’ll also ask my son to advocate for himself and speak up to see what he is doing well in and where he should focus more. But in the meantime - if you aren’t hearing from parents, it might be worth reaching out.
Hope that makes sense and helps.
Small class size is key for a more personalized approach!
Small class sizes that teach the kids how to correctly do the swim strokes
The patience towards the sometimes not so calm and quiet kids it’s amazing, the routines are straightforward and easy and fun at the same time.
Variety of services offered for different levels of swimmers.
It is a great program, but there were some issues at times (but not recently) with stability in coaches.
I like the smaller class size, the attentiveness of the instructors and their clarity in giving instruction.
Instruction seems good, but place has a moldy smell in the bathroom and the pool water transferred the moldy smell to my son’s hair. Not enough room to sit and observe swimming lessons. Place looks like it needs to be updated as mirrors on the ceiling look like they need to be changed.
The instructors are the best. Very patient and kind.
I like friendly coaches and small groups.
It is an organized studio with small group sizes and personalized attention.
It is an organized studio with small group sizes and personalized attention.
I really like the quick response time to my questions. My daughter loves the swim coaches. She has really gained a lot of confidence in the pool.
Its easy to reschedule a class and the customer service staff is helpful. The only suggestion I have is to increase the frequency of emptying the diaper pails. The diaper pail is often full for the past few weeks.
Very high quality swimming lessons from kind and talented teachers.
Warm water in pools, good instructors with ability to critique strokes immediately in current simulator.