Customer Testimonials

Ethan was spectacular.

Good selection and extremely friendly (and helpful) staff.

I loved being able to test ride some bikes, and bought the verve 1 gen 4-it’s awesome on the trails for someone who isn’t into performance cycling

Very friendly service. Very helpful. Would highly recommend.

Walked through every bit of the initial check on the bike offered different options and overall very pleasant.

They sell top notch bicycles and provide top-notch service. I took my one year-old bike in for its complementary tuneup. They took extra steps to get me in early and did a high-quality tuneup. I am very pleased and would highly recommend them.

Helpful and expert service

Friendly group of guys. Attentive

The bikes and customer service were great! Only complaint Is the store is too dark. Dark blue paint on the walls, black ceiling tiles, and two lamp light fixtures all make the store feel like a dungeon. The bikes should be lit up brightly 👍

The tech was very understanding of my issue and took time to check the tire and rim and then explained his findings and made the appropriate fix.

Very fast and fair service. Would highly recommend.

Great advice. Knowledgeable. Work was superb.

Loved the time the gentlemen took to look over my bike, assess and give feedback. The upgrades and service were first class. Thank you for getting me back on the road again!

Staff was great, courteous, and prompt

ever thing went great had a tune up on bike everthing working well

The service is fantastic. The product is well made. I like that the employees are very experienced. They know biking.

The repair job was done quickly, and the bike worked well after I got it back home. From my previous experience with Trek aka J & R, I expect this, which I hope will continue for many years to come. The employees are very professional, and treat the customers with respect. Keep up the fine job!

I can't remember the name of the mechanic that helped but he was great. Helpful and knowledgeable
Great service. Thanks.

Guys are very professional and helpful. They will answer any questions you may have.

Excellent customer service! Answered all questions and provided only necessary repairs. At no point did I feel I was being upsold. Needless to mention the repair was done right and at a great price. 10 out of 10 in my book.

GREAT JOB MY SON LOVES HIS BIKE!

The Kirk was above and beyond. For the $35 I paid for the repairs, I feel i got so much more. He was very knowledgeable, friendly and competent. Repairs were done in about 15 minutes. On a scale of 1 to 10, Kirl was 100! Thanks again, Kirk.

Team was extremely helpful

Service was fast, thorough and friendly. Tech was knowledgable.

Convenience

Trek is a given trustworthy brand. The best attribute about Village Park Trek is the staff. Informative, nurturing and professional.

The sales staff went through each bike I was interested in and gave me informed information, making it easier for me to chose the right bike for me. Excellent service!

Outstanding service. Kirk quickly assisted me when I experienced a rear tire flat.On the following day, I was riding my bike and noticed gears were not changing as well as it prior to my tire change.Kirk quickly assisted me even prior to the business opening.

I greatly appreciate this kind of service. I’m a lifelong Trek biker. I purchasedmy first track bike back in 1991. I’m happy to have this new Trek store and service center in DuPage County.

I have told my fellow bike riders

Many thanks,
First name removed

Ethan was extremely helpful. Educational salesman without pushing product.

Quality