based on 1276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You love dogs. You care for them out of love. You know the dogs and their families well and you work to build community.
Flexible services that work with our schedule, attentiveness and excitement with our dog, friendly and professional staff, webcams
Nice to have this place in mind, if any out of town occasions we’d have in future. All workers are nice.
Friendly and attentive staff with a lot of knowledge and care. A really great group in a clean and orderly facility. My pup loves Dogtopia!
My dog wants to go there. She is high anxiety and usually fearful of other dogs. She gets excited to go to Dogtopia.
Lucky seemed to have a good time when I was watching her on the camera and she has exhausted today
The wonderful staff. The constant supervision when my dogs are let out to play. The fact that they let my two dogs sleep together.
Way too pricey when my boarding cost more than my actual trip that’s a problem so I will not likely be able to afford the services going forward you should at least offer a military discount
Having my dog get bathed while at daycare is great. She plays so hard she falls asleep on the car ride home & doesn’t want to leave.
The personnel are friendly, informed and gracious. I know my beloved dog is well cared for and I can relax knowing she's safe.
Great service.Personal attention, kindness.Familiarity with my dog!
Staff is very customer service oriented. Love them all especially Daniel and Nico! Bailey loves going to daycare. He has been going the the South Summerlin Dogtopia since he was 4 months old and thoroughly enjoys going. He loves his routine there and it has helped with his shyness. If you’re worried about your dog not getting enough exercise, take him there. Guaranteed he will get exercise!
I can’t say enough wonderful things about Dogtopia. They are amazing!!!
Everything!
You cut Effies nail short. In the past, Other places do not and she has to keep going back.
They cut to the perfect length.
We have brought our dog Koda to Dogtopia for grooming on prior occasions and have been happy. On February 28, 2025, we dropped Koda off for grooming, teeth cleaning and nail trim. When we arrived to pick Koda up it took 5 to 15 minutes for the staff to bring her up to us. (typically we get a call that she is ready and when we arrive she is ready)
When we picked Koda up Saturday she was bleeding profusely from one of her nails. It took us several hours to stop the bleeding and by then she had bled all over the house.
It was a very stressful day and not at all the experience we expected.
Thank you for taking the time to share your experience. We’re truly sorry, as that is never the experience we want for our pet parents or pups. We did attempt to reach you using both phone numbers listed on Koda’s file when her services were completed. The brief wait at checkout was due to some of our newer team members learning to fit the harness to Koda. Koda’s nail trim was completed at the start of her appointment, and there was no bleeding observed during her bath or blow dry. Occasionally, when a nail is clipped close to the quick, it can be re-nicked afterward for example during a walk which can cause it to bleed heavily. This happens because the quick contains blood vessels, and even a small reopening can appear more severe than it is. Koda is a bit wiggly during nail trims, and while we always take every precaution to keep her comfortable and safe, we understand that nail care can be stressful for her. Our team truly does their very best to work gently and carefully with her. We value having you and Koda as part of the Dogtopia family and would love the opportunity to make this right. We’d be happy to offer Koda a complimentary upcoming spa package and walk you through her care step-by-step so you feel fully comfortable with the process. Please feel free to reach out to us directly we appreciate your feedback and hope to see Koda again soon.
I don't not have to like anything as my dog Rowan, a Golden Retriever/Labrador Retriever mix LOVES EVERYTHING!!! Her arrival usually begins with a Mac attack, Mac is her favorite dog coach. Honestly she loves the etire staff but she has a few favorites She likes swim days as she loves to be wet! When she is done playing for the day she comes home eats, and naps all evening. She has been attending Dogtopia since she was 8 weeks old and she will be 3 in May. I believe Dogtopia has helped shape her into the wonderful dog she is, she considers them all family!
Kim Keith
I love the staff. They are very accommodating and my husky just loves going to Dogtopia. Thank you all for taking such good care of my pup ❤️
Love the activities offered and the staff is incredible!
The team at Dogtopia was very welcoming. We like that the environment is safe for the dogs to interact gently, that there is always a human in the room with the dogs, that our dog receives special care & attention, and that no appointments are required if on a monthly plan.
Great Service!
Our dog loves going there and we get a tired puppy when he gets home!
Friendly. Great with my pets.
Dogtopia is great. Gallo loves coming for daycare and boarding. Would recommend.
Friendly, helpful staff.
I like that you all take very good care of Austin. Major shout out to Miranda who keeps me updated on him whenever he's a little off.
Few things that I've already addressed previously but haven't noticed whether any changes were made, are regarding the cameras/app. The best quality is on Memorial. My dog is at Hermann Park and I always struggle to get the camera on the app to work so I can see him.
The quality of the image is subpar so whenever there are too many dogs in the playroom, because they usually stay closer to the door, we can't really spot him easily.
Still on that subject the angles could definitely use some adjustments, blindspots on both Outdoord and Hermann make it pretty difficult to see him. I never know if he's on a time out or just off camera.
Lastly, blocking the camera from 12-2pm is really frustrating. That falls within my own lunch break, which is when I am available to check on him and can't.
We weren’t told about the rates going up almost double for boarding and baths. We have been customers for a long time and were disappointed no one told us until it was time to pick up our dogs
Friendly staff, our dog is always happy with them
Very nice and efficient staff! My big girl loves going to play there a few times a week. I am so thankful to have this as an option to keep her busy while I work!
Staff is really good
They have great employees!
Drop off and pickup are a breeze.