Customer Testimonials
Reliable deliveries and friendly employees.
Staff friendly and efficient get your product to you as soon as they possibly can
Prompt delivery
Family has been a customer for over 30 years. Always great service for furnace and delivery of oil and LP for generator. Local Kennebunk office staff is responsive and customer focused.
Sometimes the most wonderful things can happen when you least expect it. I had turned my computer on earlier today and among some of the emails, I received one from Downeast Energy asking if I could give feedback regarding their services and products. First, let me expound on the fact that we have been with this company for many years. We never wanted to look elsewhere since we were always so satisfied with the integrity and loyalty of this company. Then recently, this was upended. One morning we thought we could smell gasoline, and my husband grew a little concerned. We thought it best to place a call and have someone come out to ascertain if this was indeed the problem. Much to my husband's chagrin, we happened to get a representative that did not do a stellar job representing the company. She simply would not let my husband speak and was speaking very loudly.........what I might define as borderline crude! This I could not let go just because it was a first. We had always dealt with the nicest people at Downeast. I called and expressed how I was upset with this representative's tone. The woman that answered said she would pass this on to a supervisor, and I could expect a call that very day.
And that is when my sheer disappointment set in! I never got this call! So today I reiterated this incident in my feedback. I knew in my heart this would go "nowhere" as many of these feedbacks do not. It is simply following policy and that is all.
Today I received a phone call from Rachel, a representative who works in the Kennebunk office. So gracious and so sincere. She apologized for the incident and went on to say that she was so sorry that had happened. During our discourse, she further added that Downeast was placing $100.00 toward my next monthly budget payments. This I thought was just so rare. This is the Downeast Energy Company that my husband and I have dealt with for so many years. A company that will follow up on a less than positive feedback has to care about all its customers. When I told my husband, he was so pleased! Downeast Energy is given an A+ because any company that chooses to follow up in this manner should be recognized as the very best.
And in Rachel, you have a wonderful team player; that is such a contribution. Thank you Downeast for who you are! Outstanding! Thank you for caring!
Budget plan
Everyone has been friendly and helpful
Fuel deliveries always on schedule,prompt service for any issues.Friendly and informative.
Prepaid program works well
Ordering oil fill up on line is a bonus!
Timely fills of our propane tank & helpful & efficient staff when I call to pay for the deliveries. Keep up the great work!
Communicating with you on our concerns for the last 14 years.
Great service and very responsive…thank you!
Being on a plan that maintains your time for deliveries,.
Good service. Show up almost immediately after request made. Very nice payment terms.
My request for propane delivery was filled within a day !
Always on time!!
Love that they come automatically and have fuel contracts.
Quick to respond, polite and efficient.
Quick delivery, able to talk to real-live people at DownEast when we have had queries - so refreshing!
Service has been great with automatic Oil and Propane Deliveries. Customer Service is always responsive when I call with any questions…
Good customer service
Convience and reliable
Always friendly and helpful
Everyone I have dealt with has been friendly and professional.
I have lived in Maine for 30+ years. I have been in rentals and have owned homes. Have always used DownEast and have always been pleased with response to services.
On line delivery request was easy and the people I have spoken with at other times area kind and helpful. Delivery is always on time and close to when I have placed an order.
I have been with you for 25 years and not had a problem!!!!
easy to get a hold of
We called to order during the recent winter weather. Our power was out and we running on our propane generator. The operator asked if we were on our propane generator and we said we were. She told us they would come as soon as they could but she wasn’t sure when. 2 hours later we had our delivery! Amazing!