Customer Testimonials
Racheal in the Kennebunk office is great. Always solves the problems.
How can I get my tanks tied down before the winter? I need someone to schedule a service to anchor cables from the tanks into the concrete.
First name removed
I like the prompt propane delivery. I like the service department. I had an excellent experience with the conversion and installation of a new propane stove in one of my rental properties
Great service, always there when I need them.
The gentleman that delivered and installed new propane tank was professional, courteous, friendly and very skilled at his craft. Highly recommend!
Service has improved significantly over the last few years. In the past, I experienced long wait times. Now the service is great
great service and delivery
Always on time and very personal and Proffesional.
I get totalk to a person and service is great!
I couldn't believe when I looked at my ticket that the price was 5.29 a gallon. I've been a customer since 1997. I live alone and am on SS. Looked into other dealers and their prices are lower. So why is Downeast charging so much? Also additional fees like Hazmat 13.52 and fuel recovery fee 7.96.
Always reliable
We have always had very good service from Down East. You are always willing to answer any questions about billing, service, or any other concern.
Very responsive
As a new and slightly confused customer, I appreciated the fact that Rachel took the time to clarify the ins & outs of propane fuel usage.
She was informative and delightful to deal with and totally understood my concerns.
I now know more about moving ahead and making DownEast my supplier
Thank you , Rachel, for your assistance & excellent customer support!
First name removed M
Quick response
You are consistently very helpful and friendly.
Jenn was very helpful in setting up our 1st delivery! Greatly appreciated her help!
Attentiveness to all matters at hand
Respect for multi-decade customer who has always received 5 star service
Bonus: Cheerfulness & efficiency of customer service agents in Kennebunk, Maine
Reliable and efficient… thank you for your service
Great service very helpful and completeed when told it would be.
Efficient
Great customer service!
Very happy with your service and employees are very friendly! Thank you!
Your company has a good reputation as to being responsive to customer needs.
You guys are great
Always friendly, courteous, polite, patient, and professional
I was perturbed when my new customer term ended and I found out when I was surprised by the new bill with the steep increase to market rate. I filled out a survey expressing my disappointment. I received a call from Rachel today in response to my earlier survey. Rachel apologized for the lapse in communication and discussed options going forward. She was friendly, helpful and professional. She is reissuing the recent market rate bill to the fixed rate amount which I enrolled in today. I appreciate the personal service and have enjoyed excellent delivery and service from Downeast/Superior. Thank you Rachel - great job turning a customer’s disappointment to satisfaction!
Very prompt when calling for propane
Timely. Reliable service.
Recently required service for seasonal home. Service was scheduled and performed quickly with the service tech providing very thorough service.
Downeast Has served me very well for many years