Customer Testimonials

Ability to lock in s rate for oil pricing with annual contract. Servicing of furnace each year. Frienfly service

Excellent service, and products

On time at the right time. The service guys are always kind and friendly and nice to talk to.

Someone came within a few days after I called. To clean my furnace. Very efficient

The propane delivery came fast and was successful

Driver was friendly and polite.

I like having the yearly plan. I do wish the maintenance charge was included in the package.

Cost, your ability to monitor our tank and then auto fill when needed

The technician who came out for my home inspection was nothing short of exceptional. As a new homeowner, I had a lot of questions, and he didn’t just answer them; he took the time to walk me through my entire system in a way that was clear, patient, and genuinely helpful. He made sure I understood not just what he was doing, but why it mattered and how I could maintain things moving forward. He didn't leave until he made sure that my system was up and running.

What really stood out was how far he went beyond the basics. He wasn’t rushed, he didn’t cut corners, and he treated my home with real care and respect. You can tell he takes pride in his work and actually cares about the people he’s helping, not just checking off a task.

Honestly, employees like this are rare. If you’re smart, you’ll hold onto him, give him a raise, a promotion, something, because he represents your company in the best possible way. Couldn’t have asked for a better experience.

Timely and helpful.

friendly, competent delivery people

Always prompt in filling my tank. Easy payment options.

Very efficient in knowing when to deliver propane. Your staff is very efficient in responding to requests and information

they just keep stuff in the tank

You are on time and easy to work with.

I can't remember how long my husband & I have been customers of Downeast, but it has been quite awhile. Over the years we have been treated very well. Now that I am alone, it has been a comfort to know Downeast is just a phone call away. I think we always participated in the budget plan & auto-delivery and I have continued that since my husband's passing.

Friendly, reliable service!

Easy, set up and don't worry about your propane.

Service and billing had been pretty lumpy bumpy for quite awhile but has vastly improved during the past year.

We have been customers of Downeast Energy for 25 years & have been content with everything.

Friendly and on time ... never tun out!

The people we meet face to face are always friendly and helpful. The people on the phone, not so much.

Aleays there when I need them. Very responsive

Arrived promptly, the delivery person was pleasant and friendly, remembered my dog's name and mine, and appeared to be happy with what he was doing! All this with snow on the ground and more threatening.

Your real time remote monitoring of tank levels is a fantastic resource, and the numbers appear to be spot on with the levels I observed.

I'm very satisfied.

I was impressed and happy that propane was delivered to my house late on Saturday afternoon before the snow storm and low temperatures. Thank you!

Your billing system needs some improvement. A recent statement of mine had no detail and payment I made recently did not reflect the quick payment discount. It appears that Downeast is still working out the invoicing kinks after merging with Superior Propane.

Your office staff has always been terrific and helpful.

I like that the delivery is fairly speedy after I call for a fill.

Reliability and communication when propane delivered.

Reliable delivery, prompt service.

dependable

Has been solid from day one. Reliable and folks in office are very nice. I liked the fact that they came and topped off my oil even though I was right around 1/2 empty, that spared me a $1000 + bill.