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Customer Testimonials
The salespersons are always very polite, cheerful and helpful!
Personal Service
instant greeting, complete knowledge of my parts and service needed, perfect recommendation's, solutions and expert service on my bike. it's in superb riding condition now. and it's critical for the work I need to do in preparation for a difficult course recon for an Ultra. the service i get is always at this high level. thanks Trek Alamo Heights
Very happy with everything from time I entered to the exit.
Coolest bikes and best service anywhere!
Everything!
The help that we received w/o an appointment.
Helped while I waited. Very helpful for someone w/o transportation.
Friendly, knowledgeable, and excellent bicycles
Great job
Friendly, courteous, and knowledgeable team across the Sales and Service teams. My go-to bike shop.
service is great. Employees friendly and helpful
The salesman was incredibly helpful and went out of his way to help our kids pick their bikes.
Great personal service
I love everyone over there! Still the same community-driven bike shop as Bike World, but now with more corporate backing to help take care of the customers. The folks over there are kind and happy to see me every time I walk in.
Friendliness and professionalism
The only bike store we go to is Trek Alamo Heights. The people who work there know what they are doing and they are always friendly.
Great atmosphere, coffee house next door, prompt service by technician Gilbert. Great service, very fair charge on repair on gears and bike chain. I also purchased a bicycle seat and headlight. My bicycle rode the best ever. The seat is very comfortable and light. Great job, Gilbert! Lifetime customer, First name removed W.
The staff was very professional and attentive. Service on my bike was performed in a very timely manner and to my full satisfaction.
Excellent customer service
I wanted to update my bike and told Gill what I wanted and he recommended what I was looking for! Easier to go up the hills and increase my performance!
Great service as always from a top-notch staff.
Service work was excellent and delivered in record time
The people. The staff is exceptional. Relational. Personable. Professional. Without the people, this would be just another shop.
Great and friendly service
Steve is an awesome sales rep! Even though I came in about 30 minutes till close on a Sunday Steve still took the time out of his day to talk with me about the bikes and questions I had. 100% my go to trek store in San Antonio!
products wise it’s all the same everywhere. in fact the item that I was looking for was currently out of stock. what made a difference is the customer service of the folks there. absolutely excellent
Your staff is very kind, knowledgeable helpful.
Personable and professional service. Eddie ans Tim are very helpful and knowledgeable!
The store has a great vibe!! Everyone was super friendly and helpful. built my bike, got it set up, and helped with the accessories. by far one of the best shopping experiences I've experienced in a long time.