Customer Testimonials

Exceptional knowledge about cycling and products

Staff is very welcoming and friendly as soon as you enter the store. There was an extra part on my invoice that wasn’t quoted, but the reason was thoroughly explained and demonstrated when I asked about it. Satisfied with the service that was done on my mountain bike and will be bringing my road bike in for service soon. 10 out of 10!!

Jeremy - Mechanic, awesome service!

The service was very helpful and informative

Great customer service!
Friendly staff and very knowledgeable about bikes.
Everyone is welcomed once you walk in the door!
I have been going here for years and the service hasn’t missed a beat!!

Knowledgeable, friendly staff that has taken great care of me for a long time.

Y’all had what I needed. I was having a hard time finding a helmet for my “fat” head. After taking to your salesman Mr. Lou, he assured me that they had XL size . I rushed right over and “boom” I now have a helmet

The team accepted to replenish my tubeless sealant without an appt. so that I was able to continue my bike ride and take my daughter to the pool. Thank you for being flexible!

Great friendly service. Highly recommend.

Friendly, knowledgable staff had my bike ready when promised.

I'm giving TREK. A 10 because of the service we received from Jake & Tim. We've been helped by Jake the last 3 times we've been to Trek. Everytime he was so patient & helpful. He's honestly the reason we kept going back to that location because I actually live closer to another location. The last time I went we were helped by Tim & Tim was phenomenal as well. He was so sweet, patient & knowledgeable. Never did I feel pressured into anything but I left feeling more informed & taken care of. The next time I need to stop into a bike store ill go out of my way to go to Trek on Broadway.

Steve did an awesome job!!

Well versed team members. Jake was fantastic to work with!

Jeremy & Ian are just great people.

Staff knowledge, inventory, and friendliness

I have been going for so long everybody knows me.

Quality, reliability, and I know trek and its employees will do the right thing.

Quick service.

Gil and Matthew were both courteous, skilled and attentive to our bicycle tune-up needs. I would highly recommend this location.

All the folks up at Trek Alamo Heights are super nice and the new store layout looks great!

Friendly service and had what I needed.

great service.

Incredible, personal service from the time I walked in the door until I left the building. Very satisfying experience. Thank you!

I had a high regard for the repair team at Bike World before they were absorbed by Trek a week or so ago. Although apprehensive whether they were going to be as good as before under new ownership, I was pleasantly relieved that their quality of service was every bit as good as it was before, and probably even better with their new goal for 24-hour turnaround for service. Kudos for Trek, they're new overlords, for keeping the same personnel, and personable service to mesh with their repair and maintenance expertise. And icing on the cake is how much better their shop looks (at least at their Alamo Heights location on Broadway).

I love the products and I haven't had any problems.

Trek makes a good bike staff knows bikes. Great location for me. Service is too expensive though.

The people are super friendly and helpful.

I like the knowledge that the people have to help choose an item(s). The friendly atmosphere is also a big plus.

My fit with Tim was fantastic! I’ve already recommended getting a fit to my cycling friends and family

Knowledgeable and ask you if they can help