Customer Testimonials

Customer friendly staff!

So super kind! Took the time to make sure the whole bike was 100% before we left the store. Just needed the spoke fixed and they made sure my 5 year old kids bike was properly aligned, the breaks were good, and that even the bell worked. So so great. I'll be taking all my bikes here in the future. This company put the passion before business. They made us feel like our safety and ability was number 1. Something I wish to see more of in this world. I for sure support places like this.

The people is the best, great bikes

Y'all do good work and have my bikes in and out in a reasonable time. And the cost of service is very fair. Y'all keep my bikes in top condition. Very Recommended.

Amazing service!!!

Trek Bicycle Broadway is and has been the best bike shop in San Antonio for 53 years. Same excellent staff from Bike World are still there.

Super great customer service, that's why I keep going back!

everyone i interacted with here was super helpful and so nice! made up for an order issue with a great replacement.

Very friendly and knowledgeable staff!

Tim was great and so knowledgeable.

Nice and informative staff about their bikes

Professional and friendly service department!! Very knowledgeable mechanics.

I have been going to Bike World ever since I began cycling, 32 years ago. I have always found them to be very helpful, courteous, and professional in both sales and service for all bicycle needs. There is NO bicycle shop or store in San Antonio that compares to these folks, as their consistency in the marketplace speaks for itself!

Prompt, professional and responsive!

Service was top notch, staff are amazing and so helpful!

Customer service was great

Very efficient, fast, and everybody so friendly!!! Thanks!!!!

The staff is very friendly and helpful.

I have ridden Trek for years. I just purchased a Domane an couldn't be more pleased. I did a full fit kit with Tim and he absolutely nailed it. I have never been as comfortable on a bike and I am riding with much more power. Every employee I have worked with at both stores has been incredible. Please keep up the great work!

Tim's deep knowledge of both bikes and biking convinced me that buying from Bike World was my best choice. He spent 90 minutes fitting my bike and didn't try to upsell me with items I didn't need.
I looked at other stores but came back to Bike World because of the knowledgeable staff.

Steve is awesome!!!! He fixed a flat on ny sons bike in minutes and assisted with some equipment purchases! 10/10. Its basically always a 10/10 Matt H

Love the homies at Trek Alamo. Give them raises.

Quality products and service.

The entire trek staff was and always has been extremely helpful. Purchased an SLR7 and I am very pleased with my road bike, I will continue to purchase all my bikes from Trek on Broadway. I strongly recommend trek for all things bicycle related.

The guys in the shop are super helpful!

Such friendly service. You guys are always so warm snd welcoming.

Great Service Replaced my tires on my hybrid was very happy w the price and professionalism. And loved the Coffee next door I definitely will go back to these guys.

Steve was very knowledgeable and quick

Customer service was incredible and the knowledge of the agent was extremely helpful

Only the BEST Bike shops in town!