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Customer Testimonials
I like the step through frame, the cables running inside the frame and not zip-tied onto the frame, the color is great. The ride is smooth and shifts easily.
Great service, great products
Your customer service is Top Tier. Thank you for all you do.
I bought the wrong size and it way easy to return and size up.
We did refer a friend and they purchase a bike from you
Love the products, love the bikes
Great product, decent price, and great option to ship to store for free shipping… plus an excuse to hang out at local bike shop!
Great service. Knowledgeable, patient and friendly mechanics. Only store I trust my bikes with.
Made suggestions that we helpful to a correct fit
Constant feedback on delivery and good products
Great to use web experience and love that you have an app where you can do bike challenges to get cool prizes and discounts.
easy to order. ships in a timely manner.
The price was great and the condition of the used bike was excellent. Knowing it came from Trek removed all doubts. Unpacking and assembly was a breeze. I would highly recommend.
The website was easy to use, there was a discount code and the shipping was quick! The helmet we got is perfect for my 11 year old as well.
Communication, speed of delivery and of course the product.
Easy to navigate and find what you need/want. Prompt shipping.
Availability of products!
Great products and prices. Love delivery to my local Trek shop.
It was easy to order a small part & avoid a large shipping charge by having it delivered to my closest store (which is 2 hrs away). Gives me the complete Trek catalog to choose from.
Accessibility and availability of essential cycling products to keep riders on the road.
The staff at the Saratoga Sorings store are always a pleasure to work with.
Easy to shop. Liked the free shipping to a local bike shop. Easy to make a return to the same bike shop (although they were not familiar with the process).
Good product at a good price.
Fast shipping, bike packed and protected well, easy to assemble with included directions and tools. Bike as shown and described on Red Barn Refresh website.
Item delivered to my local bike shop
quick delivery and easy pickup from the store
The staff at the trek bike shop was very helpful in getting me a bike to fit my needs.
i encourage any woman, any age, who is skeptical about riding a bike. Townie ebike is awesome. i rode bikes and skied well into my 50's. then slacked off. by 65, i had the desire to ride in the wind again. i tried several different ebikes - rentals of all kinds. then when i went to bike dealership, Townie was the most comfortable, responsive, and easy to (re)learn. now 5 years later, at 71 i'm doing what i enjoy in biking ! don't worry about balance, the ebike handles that for you !! go for short distance irdes around the block 20 times, then increase the distance again and again. always, always enjoy the ride. it's not about how fast you get there. stop and look around, enjoy what you are seeing while biking.
Ease of ordering and tracking of the order.
Purchase was very easy and it was quickly shipped to the bike shop for assembly