Customer Testimonials

Y'all produce quality products.

Easy to order and have sent to my local store where the staff was very friendly and courteous!

Simple, I was able to pick one bike up from a local shop that was already ready to go, and the other I had shipped to my office directly. While I did notice 2 small issues upon opening and completing the extremely easy assembly, a simple and quick call into customer service, they sent me the new parts free of charge super quick! Could not be happier!

I have been buying Trek Bike since 1986 with my Trek 1,000 to now my Madone and Domane

I was reluctant about the shipping and assembly from an online bike…not anymore.

Trek did an amazing job packing the bike and the assembly guide was easy to follow.

Overall, trust the process.

Person 1 on 1 experience

It was easy to place my order and I was updated on the arrival date of my package and the arrival time.

Trek did a good job responding to my issue and addressing the root cause.

Good selection, reasonable prices.

Has all the information I need.

Items were on sale and you sent them to my local store so it was free shipping.

2nd time ordering through the website and both times were not difficult. Product arrived as scheduled.

Great deals without having to deal with middlemen.

Great bike for a great price

Very easy to order, have delivered to a local store for assembly and pick them up!

Great service and support of spare parts via webpage.

The people, bikes and service.

Always outstanding and helpful!

I ordered a couple helmets for the family. Ordering was easy, delivery was on time, and the helmets look just like the photos and fit well.

My son was thrilled with his gift for the beach

Website easy to navigate. Bike delivered to local dealer. They were very helpful. Bike looks great. Very sturdy.

Good

Very helpful customer service staff, discounted pricing, quick free delivery and returns. However, the quality of their bicycle tights has dropped significantly during the past 4 years.......

I have had a great experience with Trek Bikes, I have bought 7 different bikes over the the years, and they stand behind their product.

Fast service,quality products and a return label included in with order in case of problems

Own three Trek bikes and love them all!

Excellent ordering and fast shipment.

Easy! I love the ship to store option. This survey is pretty low rent looking though.

Item was mailed quickly. I wish they offered free shipping to residence rather than having to go to Scheels to pick up item. But it saved me $8 on shipping.

Great experience