Customer Testimonials

the return policy for the wrong size and the fast shipment

I love Trek products the service and quality is bar none. With this purchase I welcomed my wife to the Trek family

awesome

Simple and easy

Easy to work with interface. Parts came in quickly with super fast shipping

Excellent smooth experience, bike as expected and nice.

Great service all the way around. Thanks

Red Barn is a great value. Mary Burke was fantastic with questions and keeping me informed about the progress about shipping, tracking and follow up! Bravo!

Bikes are good technically and the support seems pretty good

Easy everything! I love that you compensate the local store for receiving and building the bikes. I love everything about my bike!

Trek is my favorite bike brand.

Bike came very well packaged and protected. Easy to put together. Got a quick response to a question. The bike itself is amazing and I feel like I got an incredible deal.

Simple procedure.
Pick my bike for where I ride most.
Pick my size wheel.
Picked my size frame.
Picked my color.
Picked where I wanted it shipped to.
Dealer assembled it and it’s ready for pick up.

My wife and I have had our Trek bikes since 1997.

Very knowledgeable staff. Very patient and helpful. I guess these were the in house people. Online was super easy to use as well.

Good service and advice. Fast shipping. Packaging and instructions were well done.

Prompt. Good service. Bike came back well maintained.

Went to the store in Katy, Mathew helped me pick out a bike on Red Barn, order in the store, ship it to the store, assemble it in the store, add some additional features like mirrors, and cup holders, and then called me when it is ready.

Awesome service, bike was at a great price.

Thank you!

Very fast shipping, and I’m able to return things to my local Trek retailer instead of having to ship them back myself, which is very convenient. Trek/Bontrager also tend to make quality products as well, with very few exceptions.

Customer service was outstanding.

I like that I get a sleek fast looking bike with all the high tech gear and set up so I can get the experience of being a “pro” when I’m not. Ha ha! It still feels great! And I love washing and tinkering on my bike. There was a great selection online and the specific information is always easy to compare and shop. So I know exactly the bike geometry, components, weight, etc. My bike came fast to my local bike shop! Trek is always quality!

Easy to navigate and buy

Quick shipping and great products!

Great customer service, quality products.

Easy to navigate the site
Good selection of products
Found what I was looking for
Great payment options

The up-to-date info about what was in stock at each store made it easy to find the exact bike I was looking for and have it held for me to pick up. The process was straightforward and simple.

The graphics are top notch, navigation is intuitive, the filters perform their functions very well by keeping to the subject and excluding unwanted information. I really like my Trek bike and Trekbikes. com makes it sooo easy to find what I need. The descriptions of products are informative and thorough. Yes, I recommend that everyone should use Trekbikes. com if they want quality products and great service.

Items are in stock and arrive quickly

Great bikes and great service

I bought the wrong part online for my new bike I returned to the local Trek bike shop so I did not have to worry about shipping it back..

30 day no question warranty rocks! A
Smidge of relief in Biden’s clown show!

Got exactly what I ordered in a timely manner and am very satisfied with my purchase!