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Customer Testimonials
Smooth and seamless experience from ordering online to walking out of the store with my new and assembled mtb and other related products I purchased online and in store.
Good quality bikes and good customer service
Availability of products.
Easy to navigate site and very fast shipping, good products.
Fast easy
Very easy and quick ordering it on line and sent to my local bike shop with no shipping fees
The Mike was very helpful and knew a lot about the products. The store was clean and had a welcoming atmosphere.
Great bikes and awesome shipping on every single parts order I have placed. The average has been 3 days.
Expert help in selecting the right bicycle.
Easy online ordering, nice to have shipping options. I would ask that you stop using FedEx and switch to a real shipping company UPS
Rep on the phone was really friendly, knowledgable, and never in a rush
The great customer service
Great bikes and great customer service. Helped me order the correct accessories for my bike. Shipping was fast too.
It was convenient and easy to do.
Very customer friendly!
the return policy for the wrong size and the fast shipment
I love Trek products the service and quality is bar none. With this purchase I welcomed my wife to the Trek family
awesome
Simple and easy
Easy to work with interface. Parts came in quickly with super fast shipping
Excellent smooth experience, bike as expected and nice.
Great service all the way around. Thanks
Red Barn is a great value. Mary Burke was fantastic with questions and keeping me informed about the progress about shipping, tracking and follow up! Bravo!
Bikes are good technically and the support seems pretty good
Easy everything! I love that you compensate the local store for receiving and building the bikes. I love everything about my bike!
Trek is my favorite bike brand.
Bike came very well packaged and protected. Easy to put together. Got a quick response to a question. The bike itself is amazing and I feel like I got an incredible deal.
Simple procedure.
Pick my bike for where I ride most.
Pick my size wheel.
Picked my size frame.
Picked my color.
Picked where I wanted it shipped to.
Dealer assembled it and it’s ready for pick up.
My wife and I have had our Trek bikes since 1997.
Very knowledgeable staff. Very patient and helpful. I guess these were the in house people. Online was super easy to use as well.
The bike designs/geometry. Also, the Trek store that I shipped to had superb service!