Customer Testimonials

Everyone working in Trek Bikes is always so kind and friendly in the store! Even as someone who is not an avid biker, I always feel welcomed and not judged!

Knowledgeable and helpful staff when ordering parts.

Great experience. Zach is very knowledgeable and helpful. We are very happy with our new bike and helmets!

Dealing with Trek online services has been terrific, their customer service is second to none.
Unfortunately the bike I ordered didn’t work out for me, as a result of neck issues from past injuries.
It was a Trek Red Barn Refresh and they 100% stood behind their product and the 30 day return policy.
They made several suggestions in order to help me find the proper bike for a 73 year old with neck issues.
I’m would definitely recommend Trek and their online services.

I like your stores and the people who work in them. I really enjoy visiting, looking at the bikes, the clothes, and the gear. I also enjoy chatting about bikes and biking with the staff and other customers. I like the fact that Trek covers everything from shoes to jerseys and bikes and most other equipment. I like the Trek slogan: Ride Bikes, Have Fun, Feel Good.

Yes, I am a pretty big fan. I still think you need a store in downtown Philly. I loved the one at 20th and Chestnut. I can understand why you closed it, but I think you need to come back much bigger.

Btw, your only competitor from my perspective is Cadence, and they are really great. They don't offer nearly as much but they provide a lot of support for the local riding community, their mechanics are good, and we need a second supplier of high end bike stuff.

The bike is first quality and the customer service is exceptional.

Easy going

Great return exchange process. Easy checkout.

Tiffany was amazing!! She listen to my concern, acknowledged, apologized, and quickly found a solution to remedy the problem. My interaction with her alone made me a Treker for life!!

Fast informed service.

Fast and reliable delivery to a pick up location.

Good price for trek stuff

Love Love Love the brand! Wish you would do more discounts for high end bike owners!

Very easy to order products through online system.

We love our trek bikes!

Excellent collaboration during bike selection & purchase process with individualized attention for most favorable outcome possible.

I like the ability to look at several bikes to find my specific best fit, and appreciate the quality of the bike

Joseph was extremely knowledgable and offered many new insights while assisting my husband and me in a store full of customers. We both test rode different models and have been Trek bike owners for 25 years with an original titanium frame bike still in excellent condition. Trek product quality is unmatched for our purposes and we will continue to support our local store as long as we are bicycling around town!

Best customer service that I have experienced in a long time . Understanding ,helpfully ,and knowledgeable.
Will recommended to all family and friends.

Quick and easy online checkout. Wish you shipped to DPO, though.

The staff was very knowledgeable. They were also super friendly.

Easy website to order from Available coaches to help 800#

Excellent experience from start to finish!

Selection & ease of navigating website / checkout process

It was very easy to speak to an actual representative. It only took a matter of a few minutes to resolve the whole issue

A lot!
Trek has transformed into such a cool company to buy fun stuff from.. I have to be careful not to overspend now lol!
Thank you Trek sales and customer support!
You’re throwin’ down some amazing help.

Phil

Ben was great

Great experience! I am a loyal Trek fan, but this is the first time buying a bike online. The descriptions and pictures were spot on and the bike showed up as promised, even a day early.

Had to call customer service during the shopping process for a question and was pleasently surprised by the helpfulness and knowledge the Trek representative had.

Already looking forward to the next one! - Greg

Great!!

It was very easy to order. And great that I could pick it up from a local business!