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Customer Testimonials
Trek is an excellent company with an excellent product. I've been a fan since I met the founders back around 1976 when they were just two guys showing off their bikes (mostly steel touring bikes) at a local meet / greet, and the only alternatives were Schwinn, Fuji and Peugeot....along with the $$$$ types like Cinelli, Masi and others...all unaffordable for a college student.
Fast forward 50 years and I finally purchased a Domane....and I love it. I've had several Colnago Super's, a Ciocc track bike, 4 Kestrels and a '73 Schwinn Paramount...along with an earlier aluminum Trek (5.1? I forget). This Domane is by far the best thing on two wheels I've ever ridden. It makes my 68 year old frame feel like it's 19 again!
As for the service.... Williamsburg VA Trek is perhaps the best bike store I've ever visited. They are super service oriented, extremely patient with customers (perhaps too patient with guys like me) and REALLY knowledgable. I've worked with Chris and David, both of whom have been outstanding folks to work with. Most of all Trek has a passion for bicycles and always has...I'll be a customer for the rest of my life, as I truly believe in you guys.
I am very pleased with my Trek Emonda
It was easy to locate the part I needed on the website. The replacement tube arrived quickly and fit perfectly. Easy and smooth transaction.
Ease of use…
Large selection of accessories that I can get shipped to dealer for free.
Ease of selection and choices
I ordered a bike from the Red Barn. Everything was great. The bike came quickly, very well packaged and assembly was s snap. The box even included a QR code for an assembly video. Sadly, although the footsteps were printed on the box for the bicycle happy dance, there was no QR code for an instructional dance video! Over all a great experience.
this is my 5 Trek Bike
Pilot 5 road 2007 rides like a new bike
Fuel x 7 mt bike 2014 a very tough bike
78 years old and now riding an electric ]powerfly
The
Excellent flow & layout with the right balance of valuable concept info (e.g., how to choose a mountain bike or change a tube) & product-specific details. Love the ability to check individual store inventory, helped tremendously finding a spot to test ride my next bike.
I have a vintage Trek & could not find anything about it; it would be absolutely awesome if you could have some sort of archives to find parts components details & replacement parts.
They produce a lot of great parts while also providing the option to buy from other manufacturers.
Easy to find the product I was looking for.
Hate getting blasted with rating emails when I pu
Excellent products
The transaction was quick and simple from beginning to end. There were no issues with the process and the shoes I ordered arrived exactly when I was told they would.
Someone is always available to answer questions and provide assistance. Love the product quality.
Happy with the shorts. Good price for a good product. A little disappointed shorts were delivered later than the expected delivery date.
The customer service was top tier and even after I purchased my bike, they’ve supported me with ensuring my riding experience is the best it can be with adjustments to my personal needs.
Good customer service when it came to my situation. However, I got the bike and the isospeed is making noise. There is some confusion as to who files the claim, the store says one thing, online another. Hopefully this is covered considering it went through the “151 point inspection”. I expect it will knowing how the customer service has been so far!
I generally like my Trek bikes and SRAM electronic gearing, but my Power Meter that came with my Madone 8 is not working and I’m having a lot of trouble getting help to fix or replace it.
Quality product, Great Prices and fast shipping
I like the ability to pick it up locally to save on shipping. Plus my local Trek shop (Anchorage, AK) is awesome.
They went above and beyond to take care of me.
Red barn refresh does a great job. Bike looked nearly new as advertised. Easy to follow assembly instructions and nearly dialed in all adjustments, just had to adjust derailer a couple clicks on the thumb nut.The tools are nice to have as well. Thanks
Bikes are high quality and sales and technicians are knowledgeable.
The process was easy. The Trek store contacted me when the bike was ready. The store representative was interested in fitting the bike for me. He took his time double checking his measurements and answered my questions not rushing me out the door.
Very helpful and kindness and very understanding
The helmet I order was a week late because usps sucks
Quick service and great products. But mostly the well informed and friendly responsefrom their online chat people...
Great bike great service great team at Happy Valley Trek Store
Outstanding product, beautifully designed frame, gears, brakes, seat, wheels and handle bars. The colors are awesome, makes it hard to choose. The ride is smooth, gear transition is smooth, and overall handling is great. I Love my Bike.
They had the exact part I needed for my 9 year old bike (a carbon seatmast cap with 20mm setback). The shipping was very fast and it arrived in perfect condition.