Customer Testimonials

The online selection process was clear and convenient, and the pick-up experience was nice and professional. Thank you Trek!

Great service from the bike shop.

That’s good

Quality products, timely delivery.

It was a very easy process, and the two Roscoe 7s arrived on time to our local bike shop, where they were assembled, tuned and made ready.

Quality, design and pricing of the Allant 8S is perfect for my riding needs. I bought two (one for my wife) and we could not be happier. The year end clearance pricing was almost a BOGO deal. I think these bikes were discounted $1950 each or 44% off per bike. A great value for such a quality e-bike.

Easy to get what you need

I had a problem, and needed a quick fix, I didn’t think I would receive same day emergency service, but Jim took care of it quickly!! Much appreciated jim!

They are a great company to do business with!

I like that we ordered our Townies on-line, they were delivered quickly to our local bike shop, Big Daddy's in Santa Rosa Beach Florida where they werej assembled and we were able to pick them up and hit the road.it was a seamless process. The Townies are amazing cruisers!

Very easy to select a bike, very quick to ship..

Easy process. Website easy to navigate. Quick delivery. Good selection and prices of bikes. Extremely little assembly required.

When I decided to upgrade my department store bike I've had for years, I knew I didn't want to waste my money on another low quality item. My wife & I visited the Trek bike shop in Columbia, TN one day & I was blown away by the knowledgeable & passionate staff there as well as the level of quality & craftsmanship of the bikes & accessories. I did my research & decided that Trek would get my business. Soon after that I learned that I could order direct from the site, which was very convenient as the closest Trek dealers are over an hour away. Within days I had my new Verve 3 Disc Gen 4. Assembly was super simple as the instructions were great & easy to follow. Any questions or assistance I've needed along the way have been taken care of by the online team as well as the staff at the various Trek bike shops I've visited. The value is unmatched in my opinion. I would have no reservations whatsoever in recommending others to try Trek bikes.

Bike was as advertised and delivered on time.

Fast shipping and always has what I am shopping for

Easy to find the parts I need & free ship to store is great!

Variety of models and colors available. Easy to search and purchase. Came on time, well designed shipping box. Came with the necessary tools and instructions to quickly assemble. Very happy with my purchase. Buying used online is a risk, but this method felt safer.

It is user friendly

Very helpful

Overall great experience. Customer service was outstanding

Bike was on a great sale. Delivered to the local store. Didn’t like the “delivery” fee though. Guys put it together, gave me a shout, picked it up. Easy!

Easy to order, quick delivery and the local shop put it together without issues. The price was the most significant factor in my satisfaction.

Was fast and simple

It was easy, everything went smooth

Great products
Easy to match accessories to bike
Quality products that are race and field tested

Trek is a trusted brand, great innovation and decent price. Quality production and the stowage in the down tube is a plus. The Domane SL4 is a value buy of a bicycle and is priced very well for a carbon fiber frame.

Fast delivery. The bike was in great shape. I was able to figure how to assemble it myself.

Broad selection of quality bikes from a company that essentially reinvented itself to become competitive on an international level.

Arrived promptly

I've had Trek bikes ever since I was a kid. This was my first being delivered and it was super easy to put together and packaged very well!