Member Testimonials
The counselors were great and well thought out activities.
The staff was friendly and very helpful
Staff the gym and the resources!!
Everyone is so nice and welcoming 💖
The staff really take care and pride in the care of the students.
The automated check in is an improvement. Still needs a little attention, but better.
I recently had a frustrating experience at the Southeast Raleigh YMCA where it took nearly 4 weeks for my children to be added to my membership. The front desk customer service people were not helpful or understanding and unfortunately, I had to be a squeaky wheel to get the problem resolved. Thankfully, it was fixed and my children were able to attend childcare, I was able to take my class, and we then went to the Poole Family YMCA with friends and had a wonderful experience. The man checking us in at the Poole YMCA pool was lovely and very helpful, answering all our questions as we had not attended that location in a while!
The friendliness of the staff and fellow exercisers!
Friendly staff and lovely outdoor pool!
A small bike rack near the pool would be great, maybe a pace clock too (really, any clock with a second hand) if you get many lap swimmers
Phenomenal experience. I have three lovely but sometimes chaotic boys who enjoy going to the Poole family Y’s pool. The staff is so helpful and polite. And they are great with the polite but stern reminders of the rules. Because sometimes lord knows my boys need friendly reminders (no matter how many times I tell them).
I’m a return member. I can use equipment without waiting.
It’s clean!
Facilities are great. Staff are competent and friendly. Class instructors are great!
Great caring instructors. Classes. People. Staff. Available if equip. Just great place to be
My grand daugther is so happy when I pick her up....she is really enjoying herself. The staff is friendly and approachable. We really like the end of day activity sheet and next day agenda.
My son likes going and it keeps him active.
I love that the counselors and leadership interact well with the kids. My kids are excited to come because they know their names and will engage with them.
Callen thoroughly enjoyed the First Responders Camp week. It was awesome to see all that the campers were actually being taught, shown how to do, and then allowed to do under the staff's supervision. He learned a lot and is excited about doing again next summer!
THe staff and the people. Everyone is very kind and welcoming
Kid zone hours, facility, location
Friendly staff and members. Wide variety of equipment.
Very friendly atmosphere, clean, staff is really solid. Useful classes for older people, good work-out equipment.
The Thrive classes are challenging physically and provide social support, laughter, and fun.
Friendly, helpful, experienced staff. Scheduled activities. Clean, well maintained equipment
LOVE the pool! Wish the pool had a cover for winter.
My daughter always has a great time at YMCA Day Camp! She comes home excited to tell us about all the fun activities, new friendships, and adventures she has each day. What I appreciate most is the caring and attentive staff. They truly embody strong values, create a welcoming environment, and genuinely care about each child. It gives me peace of mind knowing my daughter is in such a positive, safe, and encouraging place. Thank you to the camp leaders and staff for making every camp experience so memorable!
Friendly and knowledgeable staff. Lots of fun activities to keep my son engaged and entertained.
I can’t say enough great things about Philip at the front desk! I usually go to the Kraft y but came to Poole one evening to meet a friend for a cycle class and I forgot my hair tie - he helped me find one - and I forgot my water - and he gave me a bottle of water! So friendly and kind and made my whole experience 10000% better!
My son wakes up excited everyday. I feel my child is safe and loved and grateful for this program the cost and the hours are amazing
First Responder has been incredible— it is very evident a lot of thought and care was put into creating an engaging program for campers!
The Y members at Poole are extremely helpful and always ready to serve the members