based on 237 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your kindness. Customer Service A+ Quick service.
You guys are so knowledgeable and are easy to talk with. You make great suggestions and aren’t looking to find a solution that makes you the most money—you have my best interests in mind. You also carry quality products. I know that I am in good hands when I am either getting my bike serviced or are purchasing a new product.
Great service and friendly people.
Great service - immediate response - helpful advise - back on the road in minutes.
I paid full price for multiple items, and have not yet received them for over a week
No follow up from owners to update current situation
I thought I understood the way I was going to be billed but apparently I misunderstood. I think initials intakes for new customers should have a visual service with work to be performed breakdown on an iPad or something versus a conversation.
Friendly
Highly competent
Customer centered
Very knowledgeable and service was done in a timely manner.
Fantastic service. Made me spend way more than I intended but I have no regrets
Quick and low key
always give good advice!
Great products. Knowledgeable staff. My new bike had a mechanical problem on my 1st ride. Took it in the next day and Tony made the repairs and explained what may have happened. He also had me test ride the bike to make sure the problem was resolved. When I was trying out different bikes Mike was super helpful and his knowledge and insight to bikes and riding is unsurpassed.
Mike helped me with an indoor trainer that I purchased and even asked me if I wanted to bring my old one in so he could take a look at it to see if he was able to diagnose a problem. Previously I was in, and Tony took the time to speak to me about cheap road bike options for a beginner. Despite the fact that I wasn't there to make a purchase he gave me his full attention and knowledge. Great local store. Will always go there for my cycling needs. You can never replace kindness and wonderful customer service.
Excellent customer service!
Best local bike shop in York! Tony is an experienced, pro level mechanic, as are his fellow mechanics. They have rebuilt / restored several of my bikes over the last five years.
He’s also a strong bike rider and a friendly businessman. He knows what “works” and what doesn’t. He stocks his store accordingly.
J.D.
Outstanding expert service!
Mike the technician is extremely knowledgeable and friendly.
When dropping over $4000 on an electric bike I should not feel rushed.
Good quality products and professional service
Very helpful. Tons of great service
I came in for a flat tire . It was fixed properly and I was shown how to change a flat tire on the trail if needed. Other products were shown to me as well to help my bike perform better for me. New bikes were shown as well.
Always a great help and easy to work with.
Customer service!
Good stuff & fast service
Very kind, friendly, and patient service! The staff takes a lot of time to make sure that you are completely satisfied with your purchase.
Mike was very friendly and instructive. I did a lot of research before buying the bike, and he is able to make me feel very comfortable with my decision.
His approach is very comforting and make you feel very confident in my decision.
He Evaluated
My posture and made sure that I had an appropriate fit for the bike
Jack Last name removed,MD
Top of the line products & very pleasant & helpful associates