based on 2318 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Full offering of classes, gym, pool with great instructors
Variety of classes and weight machines.
I love that there are so many classess
Facility is clean and bright. Staff is always friendly and helpful. Showers have plentiful hot water. Layout of pool is conducive to different types of exercise, large enough to accommodate both adults and children, and very well maintained. Gym is well equipped and machines are well maintained.
What I DO NOT LIKE:
Music in gym! TOO LOUD in all areas! Not the kind of music we want to hear. Nobody likes it, judging by all the headphones people are wearing. We know you can’t please everyone so why not just have the volume very low. Play low volume aerobic beat music rather than tired old rock n roll. We would be happiest with no music at all.
TVs do not get all the channels listed, specifically Food Network and HGTV. It’s good to have non-political options for TV while exercising.
The people and the infrastructure.
We love everything! The upstairs work out room, the pool, the staff……
Great facility, equipment and service
I get a warm feeling enjoying the recreation pool with people of all ages and abilities.
On the other hand, I have a couple of health conditions that make it difficult for me to swim in cool water and I miss when the water was warmer. A couple of degrees higher would be excellent.
Building could use updating. Plus too many stairs for seniors
Accept Silver Sneakers again to help all us retired seniors on a fixed income!
Great pool. Great staff. They really care about their members.
pool /Gym
I have belonged to several different facilities and none compare to Lakewood-Trumbull YMCA. The staff is wonderful - friendly, helpful, knowledgeable, caring. The classes offer a great variety for all ages and abilities and the gym is well-fitted with equipment. The locker rooms/rest rooms are clean and offer plenty of showers and lockers. It's a great place!
I am very grateful to be a member of the Soundview YMCA. There are so many activities to enjoy. I am currently choosing to do the water aerobics classes.
I appreciate that they offer various different physical fitness classes, as well as days and time slots, to the members. The instructors are well trained, friendly and welcoming.
The pool and other amenities are always clean and well maintained.
We are always notified in advance if there is a class cancellation.
In the future, I plan to participate in some other physical fitness classes that are offered.
Overall, I am very happy with what the Y has to offer!
Great selection of classes . Lots of time availability for free swim. Staff and other members are always nice.
Lower the cost of membership
So Friendly,clean and just what you need for any kind of work out at your pace.
I really like the Johanna’s yoga classes and Bill’s Qigong classes. They are both excellent teachers.
The staff and instructors are amazing and extremely attentive to all the members needs. The trainers are top notch, encouraging their clients to teach limits they never thought to be achievable. We are all a family . It is a safe space where we are all equal and we are all accepted and we all encourage each other.
Provide consistent (not fluctuating) hot (not lukewarm) water for showering.
Heat the hallway from the recreational pool to the family changing rooms.
Provide early morning yoga 7:00 or 7:30 am
There are many wonderful people and programs at this Y but it is very hard to bring a skinny kid to swimming lessons because they get cold in the pool then freeze when they pass into the hallway and can’t depend on the shower to warm them up.
I like the classes for seniors. The people I meet at the “Y” are nice and friendly. Everyone who works there are helpful and pleasant.
As I have mentioned in previous surveys, the Y has failed to serve a significant portion of our area's senior population by not accepting Aetna coverage while accepting United Health, etc. Since many seniors are living on severely limited incomes they simply cannot afford to continue participating in activities offered by the Y. In many cases they have to forego seeing friends that they have made at the Y because of the financial strain.
From my perspective this is a unfortunate failure in offering the Y services to an important segment of our community.
Great exercise room & equipment, clean, not too crowded. Locker rooms are nice. Swimming pool is great. A lot of classes if your interested.
I receive a warm welcome every time I visit the Stratford Y and that’s like six times each week. The class instructors are knowledgeable, friendly and welcome you to class. Individual assistance may be given as needed.
The Y is open on weekends and holidays to accommodate your needs and schedule. Friends gather at the Y. Interest incentives and motivating games are planned for members each month to challenge physical and mental activity. It’s all fun.
There are not enough lanes for swimming laps, especially when swim teams are practicing. There is a need for a 3rd pool.
Excellent senior program. Instructors out knowledgeable aware of seniors limitations.
Have met many women who have become gr a ar friends. Keeps me exercising
Great programs!
People who work there
Friendly, convenient pool hours,