based on 1926 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My answer was hard to give as a “number” because at the lower ages, the coaches are good with the kids and I would recommend the team for younger kids. Coach Sue is great and passionate about helping out the kids improve. Coach Jenn is amazing when the younger kids get to work with her. My concern comes from what I hear about the behavior of the head coach (Wesley) with the older kids. The fact that there is such a high departure rate of swimmers from that group leads a great deal credibility to what I have been hearing about. Families don’t decide to pull their kids and drive farther to other swim teams for no reason. A head coach chasing away the older and fast swimmers is so sad to hear about. You have already gotten detailed feedback about what to improve from parents of the older kids and nothing has been done. Take the parent feedback seriously if you care about the program.
Dire need of more lap swimming hours, lifeguards to arrive on time, honoring the hours on the schedule, respect for members’ time, and management should respond to emails.
I wish the locker rooms were better for the amount I pay each month. Amenities could be better but the gang showers and locker rooms are so outdated
The people.
Great staff, loads of skills learned, tremendous progress quickly, and my kids ALWAYS want to go.
They have a great program geared to each child’s skill and I see my child’s progression. My child is excited to go to swim class without anxiety. That is a win for me even if she has to repeat a class or two. Very professional and friendly.
Children should be motivated and encouraged at all times. There shouldn’t be “more special swimmers” receiving more affectionate or preferential treatment than others.
I don’t see a sense of unity within the team, and I see children excluding other children without any adult stepping in to prevent it.
As for practices, they should be more individualized whenever possible. The pool is very crowded.
Dryland training being more technical would also be an improvement.
Swim instructors professional and able to teach many different abilities and aptitudes and ages.
Pool and Locker Rooms very well maintained.
Many choices of classes.
You can improve the way that credit cards are run for sure. If a credit card is expired why run that credit card just simply reach out to the family and tell them they need to update it. We even members of the YMCA for years and years and obviously credit cards expire. We also go to the Stratford YMCA for swim and it's honestly not that fantastic of a facility although the swim instructors are amazing
The instructor is great, the environment is clean and welcoming, and overall it’s just been a fun time
Given the relatively low complexity of the “special” event (glow sticks and lights out), it would be great to have opportunities like this more frequently.
Clean. Great pool exercise room and cardo machines
Classes offered and friendly staff
Friendly staff; good lifeguards.
Improve the men’s locker room.
Replace all the lockers that were removed when the combo lockers were installed.
There is not enough room , especially as more people are bringing their own locks because
the combos are so erratic. There are for and five lockers in a row that are being used Siri g peal times. Ex. 8, 9, 10, 11 am. Classes start/end on the hour, swimmers start their laps.
Staff continues to be very good.
Very accommodating and attentive.
Jenn and Jill are great.
The pools at the Y are amazing! I love that there are two pools — the water aerobics people have their space and the lap swimmers have theirs. it’s ideal.
Facilities. Staff
More fitness classes. I would like to see Step again.
Many options
I love the classes and the instructors are excellent!
The friendly and caring staff! They are always accommodating and understanding.
Safe and friendly place parents can feel comfortable bringing their kids whether to work out with someone watching them or for activities made for kids on a regular basis.
Enlarge? While that's probably not possible, it does get super crowded at times. My biggest complaint is the water in the showers and if there is anything you can do to enlarge the capacity for hot water, that would be wonderful. It's plenty hot early in the day until about 8 or so, then it's icy cold until almost 4 in the afternoon and then it gets warm again. I hear a lot of people in the women's locker room complaining about cold showers. Nobody likes them. Is there anything you can do to improve/?Thank you.
The cost. It’s just too expensive
I saw the my daughter enjoying this class.
The staff are very friendly and informative. The gym is clean and the noise levels are much better than other gyms I've been to.
My daughters love theirs coach’s and they had so much fun learning
Classes at different times
Convenient hours.
Love the classes and the instructors