based on 1195 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
renovate the locker rooms, they're disgusting
The classes and the instructors are first rate.
The timing of the classes are for the most part very convenient and make it relatively easy to attend.
The monthly membership is a little high to continue paying year round.
Lots of exercise choices.
Helpful staff
Friendly environment
Swimming schedule
I would like to see more classes available and Sunday daycare available.
Friendliness of front desk personnel, trainers etc
All the friendly people and the small hometown atmosphere.
I joined in October 2025 primarily for the pools, I am a lap swimmer.
I have been consistently pleased with cleanliness, organization, and the facilities. The staff are always pleasant and kind. I use the facility about 3 to 4 times a week.
I like the fitness classes that are offered daily. The instructors keep it interesting by offering a variety of exercises. They are professional and personable.
I went today to Zumba Gold—fitting it in to my tight schedule as it’s one of the few classes offered that I’m interested in & now I have to pay because my insurance no longer covers the membership. It was once again cancelled & no one sent an email to inform us—instead they play a lame video. The Y staff member was pretty rude & defensive & basically said you have too many classes to inform everyone about every cancellation.
I’ve said dozens of times in these surveys that you need to offer more classes—variety. A second Zumba Gold class would be great. I know Natalie isn’t available but maybe someone else is.
It’s all about the people! Great team there!!
I love both the Balance & Flex classes and the Zumba classes.
All
Swimming, lifeguards are professional and friendly
Friendly atmosphere
Group fitness classes.
Very pleased with facility services, classes and instructors
The Woodruff Family YMCA is a wonderful place to exercise, it’s safe, it’s clean, and it’s welcoming. The family atmosphere is second to none.
Friendly, knowledgeable staff. Swim instructors are good with children- keeping them motivated and engaged, ensuring they learn proper technique. Facility is clean and modern, plenty of parking. Family changing rooms are helpful. Open swim hours are generous, and we appreciate that the pool water temp is always warm! Cold water temp was a barrier to my kiddo getting in the pool for lessons at other locations. Always a good, family feeling!
The pools and all the wonderful classes that are offered and the friendly staff.
It would be so much better if it had handicap access to the 2nd floor, basement and gym. So many stairs
The water classes are the best! The instructors are all fantastic!!!
Members are very welcoming and tbe classes ate very good!
Classes are good as are a majority of the instructors
I love the group class instructors
It’s very convenient. I love the access to this classes.
Warm & friendly experience always
I am greeted when I enter the facility in a very polite and positive way. Members and staff are very friendly. Good selection of classes. One area of improvement could be to offer drop in basketball in the basketball court for young adult members.
Lots of classes
Friendly staff