based on 8418 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I did not necessarily care for the quality of the prints. I felt the image was too dark. I also thought the price of the pictures was high.
Poor quality and too expensive
Nice pictures. Easy ordering process. Item delivered as expected.
I was pleased with most of the photos taken of my son in law at graduation. Only one wasn't well done, but it was so nice to have the option to buy professional photographs from a special occasion.
Good pictures / professional / good price
a fantastic job in a timely manner!
It's just very expensive. The quality was fine. The pictures originally sent to me for review (not purchased) were mostly of my daughter but there was another picture of a different woman we didn't know.
Nice quality very satisfied
Great pictures and very timely returns!
The pictures I ordered were fine-BUT I wish you would have had someone to 'dress' the graduates correctly. Our son's hood was messed up and sitting off center on his shoulders and that shows in all the pictures. It makes the pictures UGLY, because that is what you focus on. It would have taken one person five seconds to straighten out the hood and would have improved the pictures DRAMATICALLY! Then I would have bought larger and more pictures! But with that hood sitting unevenly on his shoulders, I couldn't see wasting my money!
I feel that the entire procedure was predatory. Students had no choice in the process, no prior advising of options, or pricing. After shelling out money for expense after expense all to just be able to walk, I, as well as my peers, are slammed with a sudden, nonnegotiable extra expense. Not only that, but a very very small window to act.
What was it? 2 weeks? I graduated on Dec 18. Photos were available several days later, then they were only available until Jan 6? What is that? And $56 for a single photo download? That is exploitation. Plain and simple. We had no warning, no information prior to the event and then bled for money.
I mean, sure cute, special snowflake graduates and mommy and daddy want to throw money to get the photos? Sure. Fine. Celebrate your kid. That's fine. But most of us don't have "Mommy and Daddy" money. I had to find a way to throw some money together just so I should get ONE PHOTO from my important moment before it was gone forever. That came directly out of my grocery budget because I had nothing else. I had JUST graduated. I didn't have the promotion I deserved because I had only JUST become qualified for it.
Had I received information on products available and pricing beforehand, maybe I could have adjusted my budget beforehand or maybe tried to put a little bit away each paycheck to they to afford a picture and still eat. And what about the other students? The ones who couldn't magically cough out that money? They will never get that photo that could mean so much to them.
Something needs to change because this process was the textbook definition of exploitation. What could help? Notification well in advance of pricing and options. A school sponsored assistance program for those with low income.
Maybe even offering the option to choose a single free photo download, not even print quality, just one photo to remember walking off that stage, one photo that no one else could have taken. Just one that a poor kid who struggled through to text to their family who may or may not have been able to be there.
Excellent service!!
Quality and efficiency
I paid to have my photos retouched on my second order BUT NOTHING CHANGED. Same issue with an obvious thread hanging from my son's cap onto his forehead. I left a voicemail but no one called me back. Phone number removed
Good, only thing is wallets didn’t come pre-cut
I like the photo options.
In my opinion, prices are way too high. Packages would be more attractive if the ability to mix/ match with various sizes were available!
For example, adding smaller sizes with the packages for family or friends!
I am very pleased with the photo quality but selection and pricing has definite room for improvement!
Good quality pictures. Easy to access and order prints. Affordable pricing.
More poses and better background.
Way too expensive. Way. Way. Too expensive.
I received my photos quickly
More shots of my graduate! However, the individual shot and one receiving the diploma were great! Photographs arrived in perfect condition.
I just think that the quality of items is poor based on the money paid. For example, the photos are not cut well, with some edges of white still present, and the magnets are very thin and also peeling at the edges before they even arrived.
A variety of poses to choose from. The virtual background options are unnecessary though.
We were very pleased with the clarity and options we had to choose from. Thank you!
When I ordered a picture to frame I did not want the school name or the school logo on it. There was a place that I could take off the name but could not remove the logo and was very disappointed. There needs to be two options that are made clear for either choice.
My photos are poor quality and out of focus. It would be great to get a refund. I am very unimpressed with the whole experience. I’m sure other students feel the same way.
Pictures were beautiful and arrived fast to my house.
Nice pictures, and several to choose from!
I paid extra for the glasses-glare removal edit on my graduation photo. It came out distorted and different from the original proof, with my eyes being enlarged, widened, not matching each other in size, and off center. I understand the mistake but I reached out to support 2 weeks ago and have not gotten a response.