The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8418 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 13, 2023 — Rated 0 out of 10 by K.W. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were stuck together when received. I paid for better quality photos and they are super shiny not matte.

Report a concern   January 13, 2023 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

The deadline snook up on me and before I knew it, it was the day after it. I went on and was able to order thankfully. The photo's arrived quickly and the quality is great!

Report a concern   January 13, 2023 — Rated 0 out of 10 by M.J. The Grad Team
How did we disappoint you and what can we do to make things right?

They didn't respond when I asked a question

Report a concern   January 13, 2023 — Rated 2 out of 10 by M.U. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality was terrible. I expected a lot better

Report a concern   January 13, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

The plaque that I ordered was beautiful. I liked the pictures and the fact that I had so many to choose from.

Report a concern   January 13, 2023 — Rated 2 out of 10 by S.D. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos were photoshopped really badly

Report a concern   January 13, 2023 — Rated 5 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

it was to tell how the photo would turn out because the word proof was written all across the photo. I understand it is important to protect the photo but it was impossible to know how the picture would turn out. Mine was too dark.

Report a concern   January 12, 2023 — Rated 0 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The graduation photos were horrible! The photographer didn't catch us at great angles. We either had our mouths open or we looked overly excited. Timing is everything. If you are going to charge us $100+, please take our picture correctly.

Report a concern   January 12, 2023 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

Very professional pictures. A little spendy but nice pictures.

Report a concern   January 12, 2023 — Rated 2 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were not great and when we got them mailed to us they were ruined and we spend 98$ on them very disappointed

Report a concern   January 12, 2023 — Rated 5 out of 10 by P.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.

Report a concern   January 12, 2023 — Rated 10 out of 10 by T.N. The Grad Team
What do you like about our products and services?

Great service and photo!

Report a concern   January 12, 2023 — Rated 1 out of 10 by L.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were extremely low quality and very overpriced for what you get.

Report a concern   January 12, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

It is easily assessible and the services are easy to use.

Report a concern   January 12, 2023 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

Efficient and friendly.

Report a concern   January 12, 2023 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Fast service

Report a concern   January 12, 2023 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Quality is wonderful

Report a concern   January 12, 2023 — Rated 10 out of 10 by F.A. The Grad Team
What do you like about our products and services?

Fine quality

Report a concern   January 12, 2023 — Rated 2 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The feature to touch up the picture is a fake and I can do it with a slight brush. That $10 was a steal

Report a concern   January 12, 2023 — Rated 5 out of 10 by R.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo quality wasn’t that clear, the brightness wasn’t that good.

Report a concern   January 12, 2023 — Rated 3 out of 10 by G.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were not professional looking

Report a concern   January 12, 2023 — Rated 5 out of 10 by B.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were bent.
I spent $100 on a handful of photos and they were bent. Part of that is the stupid US Postal system, but I wish they were packaged in a way that kept the package from being able to get bent. Disappointing

Report a concern   January 12, 2023 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

Beautiful and crisp images!

Report a concern   January 12, 2023 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

It was easy, hassle free, and fast.

Report a concern   January 12, 2023 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Photos were great!

Report a concern   January 12, 2023 — Rated 10 out of 10 by P.P. The Grad Team
What do you like about our products and services?

Good service

Report a concern   January 12, 2023 — Rated 2 out of 10 by D.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The color my son's graduation photo does not look right. I'm glad I didn't buy a large package. Disappointed. Wouldn't order again

Report a concern   January 12, 2023 — Rated 10 out of 10 by R.W. The Grad Team
What do you like about our products and services?

Quick delivery. Beautiful pictures.

Report a concern   January 12, 2023 — Rated 3 out of 10 by M.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed that on my reorder both prints look identical. I purposely ordered one two different styles but seem to have received to identical ones.

Report a concern   January 12, 2023 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Pictures are very nice. Arrived fast.


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