based on 9629 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were great quality images. I was a little confused about ordering the digital photos and what the rules were for printing them.
High quality
Way too expensive!!
I placed an order back on June 4th and have reached out twice to receive an update on my order. I haven’t heard back nor I have received my images or plaque.
The quality of the picture was horrible. It looks like my daughter has a 5 o’clock shadow.
I have tried to contact customer support. I have not received some of my order.The photos that I did receive are not colored right and one pose is blurred. No glare reduction on glasses as requested. No one has contacted me except to buy more products. I have requested a full refund.
Pictures were fantastic! I have never looked so great and loved the different options they had as backgrounds.
Not disappointed but the prices are very high
Over priced for not the best quality of photos. Slow shipping and no tracking numbers on anything. A print on demand item I’m told takes anywhere from 3-5 weeks to process from customer service. I wouldn’t recommend this company unfortunately.
I never received my photo.
I sent an email regarding the blurriness of one of the images I received, as well as the fact that I was charged $4-5 for shipping on a digital purchase. Nobody responded to me.
I would like at least a $45 refund since I should not have had to pay for shipping and I would have only purchased one image vs three had I known it was that blurry.
The website is easy to use and my pictures have good quality. The prices and the selections were good also. The photo staff was professional and made me laugh. I only got a glance of them but I remember that detail.
The photos arrived quickly and were great quality! We ordered photos two years ago from my undergraduate commencement ceremony, and we liked the photos then, and we continue to like them now.
Received the photo super fast still waiting on the plaque.
The photographer took one photo and my eyes were closed. Needless to say I will not be framing that photo. I did, however, use it as a gag gift. Wish I had a better picture from graduation.
Nice Pictures but over priced
The pictures were very nice!
Easy to find what I wanted and to download the photos.
The picture were not as shape and clear as they could have been.
Provided reliable and helpful feedback
Only received one of the expected photo to purchase.
The picture was ok but very over priced. The fact we were discouraged from taking pictures of our grads and to use this service is shameful
Maybe have a few more shots of the grad.
The pictures and ease of purchase!
I have purchased grad photos on two occasions and have enjoyed the quality of photos each time.
great pictures and customer service
The lighting on the grad photos was terrible. There are so many shadows and the white balance is way off. I understand you cannot control what Purdue did with lighting but you absolutely could have coordinated with them to properly light up he moment. This students and family have one opportunity to experience the college graduation. There is no excuse for poor lighting
The pictures were nice. They were clear & focused.
This is not my first graduation, but these were the worst quality pictures I've had. The team didn't seem to care. They rushed through the photos taken prior to walking, and we stood in the hall for half an hour waiting to walk in the ceremony. They could have at least taken a min per student rather than a few seconds. No one pointed out my tassel was on the wrong side. I also wasn't told we would have our pictures taken right before walking the stage. The photographer didn't even say anything to let me know so I could at least look at the camera. The pictures taken while walking and right after with the mascot were the best. Overall for the quality of captures, they were way overpriced. I would have preferred to pay more if that would have meant a better job would be done.