Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 4178 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 16, 2024 — Rated 0 out of 10 by J.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

The editing of my photos were very disappointing

Report a concern   May 11, 2024 — Rated 0 out of 10 by D.M.J. Graduation Foto
How did we disappoint you and what can we do to make things right?

I received my order and it was not the right person on my order I surprised my wife and it was not her on the glass copy, everything else was great but that was the first picture in the bundle to be seen. I need to send it back and get hers replaced ASAP

Report a concern   May 10, 2024 — Rated 2 out of 10 by M.D. Graduation Foto
How did we disappoint you and what can we do to make things right?

Even at a discounted rate, the photos were VERY expensive. If I would have k ow how expensive I would have brought my own camera.

Report a concern   May 10, 2024 — Rated 7 out of 10 by D.M. Graduation Foto
What could we do to improve?

One of the three I ordered is actually blurry when printed larger. It looked fine on my phone when I ordered so it wasn't obvious especially with the watermarks moving thru it.

Report a concern   May 8, 2024 — Rated 2 out of 10 by A.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photo poses and the way you made the student angle their head was not appealing at all. and outrageously priced

Report a concern   May 2, 2024 — Rated 5 out of 10 by M.E. Graduation Foto
How did we disappoint you and what can we do to make things right?

One picture is very dark and I got the bigger frame and it doesn’t hang on the wall. I tried to order a magnet but it wouldn’t let me select the image I wanted.

Report a concern   May 2, 2024 — Rated 3 out of 10 by S.C. Graduation Foto
How did we disappoint you and what can we do to make things right?

Digital content is not at all acceptable and also the quality of photos and selection is really bad.

Report a concern   April 26, 2024 — Rated 10 out of 10 by J.B. Graduation Foto
What do you like about our products and services?

Like the quality of your photos.

Report a concern   April 25, 2024 — Rated 2 out of 10 by S.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

Positioning

Report a concern   April 25, 2024 — Rated 0 out of 10 by K.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

The cost of one digital dowliad

Report a concern   April 22, 2024 — Rated 10 out of 10 by G.M. Graduation Foto
What do you like about our products and services?

Great photos; easy to access the product and pay for it; thanks!

Report a concern   April 19, 2024 — Rated 0 out of 10 by G.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

Annoying emails, predatory pricing for students.

Report a concern   April 19, 2024 — Rated 0 out of 10 by A.R. Graduation Foto
How did we disappoint you and what can we do to make things right?

stop being so expensive

Report a concern   April 18, 2024 — Rated 9 out of 10 by S.D. Graduation Foto
What do you like about our products and services?

I liked the pictures but thought the cost was a little to high.

Report a concern   April 18, 2024 — Rated 10 out of 10 by G.W.W. Graduation Foto
What do you like about our products and services?

Excellent product and Great service…

Report a concern   April 18, 2024 — Rated 10 out of 10 by M.C. Graduation Foto
What do you like about our products and services?

Fast service!

Report a concern   April 18, 2024 — Rated 10 out of 10 by B.W. Graduation Foto
What do you like about our products and services?

Excellent service and product

Report a concern   April 18, 2024 — Rated 6 out of 10 by V.D.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

The touch ups could be more professional. Example:
His tie was crooked. One of the pictures could have been cropped for a professional portrait option. No books and hands.

Otherwise, he's happy to have the memory preserved and so are we.

Thank you

Report a concern   April 18, 2024 — Rated 10 out of 10 by M.A. Graduation Foto
What do you like about our products and services?

10

Report a concern   April 18, 2024 — Rated 10 out of 10 by P.L. Graduation Foto
What do you like about our products and services?

Pictures turned out better than I thought they would. I received my order fast and plan to purchase more soon.

Report a concern   April 17, 2024 — Rated 10 out of 10 by E.M. Graduation Foto
What do you like about our products and services?

Beautiful and fast delivery

Report a concern   April 17, 2024 — Rated 0 out of 10 by N.D. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photos were very expensive. It would have been nice to know ahead of time that we had to purchase these and how much they cost. If I had known, I wouldn't have had our only family picture taken by Graduation Photo. The photo was not great (my son wasn't looking and my husbands whole face was blocked). I thought a professional photographer would at least have to sense to make sure the picture looked good if they were expecting someone to purchase them.

Report a concern   April 16, 2024 — Rated 0 out of 10 by A.K. Graduation Foto
How did we disappoint you and what can we do to make things right?

too expensive

Report a concern   April 16, 2024 — Rated 1 out of 10 by A.R. Graduation Foto
How did we disappoint you and what can we do to make things right?

My daughters graduation cap was half way off her head and she said the person didn't fix it or suggest to fix it so it looks like it's falling off . Huge disappointment when it's one of the most important days of her life.

Report a concern   April 16, 2024 — Rated 10 out of 10 by C.Z. Graduation Foto
What do you like about our products and services?

They were so helpful with my order!

Report a concern   April 16, 2024 — Rated 2 out of 10 by P.G. Graduation Foto
How did we disappoint you and what can we do to make things right?

The pricing is way too much.

Report a concern   April 4, 2024 — Rated 0 out of 10 by A.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

My son’s photo plaque was not like others I’ve ordered in the past. The picture did not have a white border background. And the seal on the plaque did not have a shiny edge like the previous ones I’ve ordered before. Please replace and make it right.

Report a concern   April 4, 2024 — Rated 0 out of 10 by G.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

I haven’t received my photo.

Report a concern   March 29, 2024 — Rated 7 out of 10 by L.P. Graduation Foto
What could we do to improve?

Prices are too high in my opinion. But the quality of the pictures are nice. I would like the download options to be more reasonable.

Report a concern   March 28, 2024 — Rated 0 out of 10 by G.M.K. Graduation Foto
How did we disappoint you and what can we do to make things right?

The stage pictures had people in front of my son. The main portrait had the tassel swinging in front of his face. The photos that I bought were poor quality.


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