Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 4046 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 18, 2024 — Rated 3 out of 10 by L.G.T. Graduation Foto
How did we disappoint you and what can we do to make things right?

The picture was delivered and was clearly marked do not bend BUT the package didn’t account for wet conditions AND no bending. Epic fail. Picture destroyed.

Report a concern   January 18, 2024 — Rated 10 out of 10 by A.O.H. Graduation Foto
What do you like about our products and services?

The Quality of the Pictures are second to none!

Report a concern   January 18, 2024 — Rated 9 out of 10 by K.R. Graduation Foto
What do you like about our products and services?

Nice job.

Report a concern   January 18, 2024 — Rated 4 out of 10 by K.V.O. Graduation Foto
How did we disappoint you and what can we do to make things right?

Photographer didn’t take time to instruct graduate to pose with the diploma close to upper chest to show the face and diploma in the picture. Spend time to work with the graduate or give better instruction before taking any pictures.

Report a concern   January 18, 2024 — Rated 10 out of 10 by L.C. Graduation Foto
What do you like about our products and services?

Great pictures and speedy delivery

Report a concern   January 18, 2024 — Rated 2 out of 10 by S.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

I think the prices are too high. Would
Have liked to order more but could not justify the cost. It doesn’t matter how great the pictures are if they are too expensive to be purchased.

Report a concern   January 18, 2024 — Rated 1 out of 10 by L.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

I have been intending to reach out to you. The photo I received has blurred markings on the sleeves of the graduation gown. It looks terrible. I'd like a replacement.

Email address removed

Report a concern   January 18, 2024 — Rated 0 out of 10 by E.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

We never received the photos. I just emailed the company to see if we can fix this problem.

Report a concern   January 18, 2024 — Rated 9 out of 10 by K.S. Graduation Foto
What do you like about our products and services?

Easy website to use. Quick shipping

Report a concern   January 18, 2024 — Rated 9 out of 10 by J.W. Graduation Foto
What do you like about our products and services?

Like the facial recognition feature!

Report a concern   January 18, 2024 — Rated 7 out of 10 by M.M.A. Graduation Foto
What could we do to improve?

O

Report a concern   January 18, 2024 — Rated 10 out of 10 by S.S. Graduation Foto
What do you like about our products and services?

Great pcs

Report a concern   January 18, 2024 — Rated 0 out of 10 by N.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

You spammed me and my family with emails and mail, like please stop

Report a concern   January 18, 2024 — Rated 0 out of 10 by A.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

It's a simple answer... You're prices are outrageous! I shouldn't have to spend $25 for just a 8 1/2 by 11.

Report a concern   January 14, 2024 — Rated 10 out of 10 by D.P. Graduation Foto
What do you like about our products and services?

Great choices of photos

Report a concern   January 14, 2024 — Rated 10 out of 10 by R.R. Graduation Foto
What do you like about our products and services?

The pictures was very clear and the pricing was good

Report a concern   January 13, 2024 — Rated 0 out of 10 by B.K. Graduation Foto
How did we disappoint you and what can we do to make things right?

The picture was sent in a cheap cardboard envelope that is bendable. Even though the sticker said do not bend it was bent in half and shoved in our mail box. There should be better shipping packaging for the price that I paid for one picture. Very very disappointed.

Report a concern   January 13, 2024 — Rated 10 out of 10 by D.H. Graduation Foto
What do you like about our products and services?

Nice to have pictures from the event that were impossible for us to take.

Report a concern   January 13, 2024 — Rated 10 out of 10 by D.B. Graduation Foto
What do you like about our products and services?

Excellent customer service!

Report a concern   January 12, 2024 — Rated 2 out of 10 by C.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

Overpriced and multiple strangers in the background of pictures

Report a concern   January 12, 2024 — Rated 5 out of 10 by S.R. Graduation Foto
How did we disappoint you and what can we do to make things right?

The price was way too high

Report a concern   January 12, 2024 — Rated 10 out of 10 by A.A. Graduation Foto
What do you like about our products and services?

Easy to use and delivery was fast!

Report a concern   January 12, 2024 — Rated 10 out of 10 by R.L. Graduation Foto
What do you like about our products and services?

pretty and quick delivery

Report a concern   January 12, 2024 — Rated 7 out of 10 by V.G. Graduation Foto
What could we do to improve?

Although I got the issue regarding the pricing and photo quality resolved, it could have been a bit speedier. Thank you for your service.

Report a concern   January 12, 2024 — Rated 7 out of 10 by M.G. Graduation Foto
What could we do to improve?

The picture of Christian walking across the stage shows him shaking hands with President of University but only shows the President’s hands. The President should be shown. It’s very disappointing.

Report a concern   January 12, 2024 — Rated 10 out of 10 by K.R. Graduation Foto
What do you like about our products and services?

Great technology to capture personal photos.

Report a concern   January 12, 2024 — Rated 7 out of 10 by A.O. Graduation Foto
What could we do to improve?

Cost of items could be decreased but thank you for your service

Report a concern   January 12, 2024 — Rated 0 out of 10 by N.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

I thought the prices were very steep and when I got the pictures the corners were bent. For the price I paid they should be perfect!!

Report a concern   January 11, 2024 — Rated 8 out of 10 by M.B. Graduation Foto
What could we do to improve?

Cost for packages and/or digital file

Report a concern   January 11, 2024 — Rated 0 out of 10 by R.R. Graduation Foto
How did we disappoint you and what can we do to make things right?

One of our photos was so blurry due to bad choice. I wasn’t able to see through all of the watermarks. Sent in a request for a new 5x7 and never heard back. U of M winter commencement Last name removed order.


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