Customer Testimonials

Great customer service

Honest feedback from bike techs. I feel like they guarantee their work. The bike was serviced by the date stated.

knowledgable and patient staff - Mark rocks.

Mark did a great job helping us find what we needed. He went out of his way to show us options and get us the best deal possible.

Great friendly service. Quick and easy purchase

Great customer service! Explained my options so I could make an educated decision. :)

Bike Mart Preston Hollow did a great job replacing the gears on my Cannondale, highly recommended!

Thorough bike inspection, overhaul and tune up. Received a personal call when it was ready. Great staff!

Tener la opción de rentar una verdadera bicicleta para conocer una ciudad, es un lujo. Si además te tratan con tanta amabilidad, no tiene precio.
Pude recorrer más de 100 millas y conocer otra perspectiva de la ciudad y su entorno.
Gracias por transformar mi estancia en Dallas.

The gentleman who helped me was very knowledgeable, professional and courteous. He made sure I had everything I needed for my upcoming Ebike trip to Croatia.

Great people and great products! Romario, Daniel, and Elias are all great!

The staff knows me on a personal level, and I always feel welcome every time I walk into the store. Whether it's a repair or an upgrade, the work on my bike is always completed with exceptional attention to detail and executed to perfection. I couldn't be happier with the service.

Elias and crew were very thorough with the repair of my bike - noticing details that two other shops and myself (former mechanic) had missed.

knowledgeable staff and product selection

It’s an old school bike shop carrying lots of independent brands I’m a older rider with numerous bikes and can’t stand specialized specific shops or Trek specific shops etc.. stuff was on sale and counter guys super helpful

Ramario is a great mechanic!

Everything worked out for getting my bicycle tuned up

The service provided was prompt and efficient.

Friendly and helpful people

Prompt delivery to store for pickup. Mark was helpful.

Good selection. Have always experienced very good service whenever I’ve had my bike serviced or repaired. Knowledgeable team in the stores.

Elias is, quite frankly, the absolute BEST bicycle technician anywhere. I trust him implicitly with all my bicycles. There’s a reason we cyclists call him “the bike whisperer”!

Friendly and very knowledgeable staff. Have found that at every Bike Mart in the DFW area.

Mark was great!! I just needed to buy a pump and ended up getting tips from him as well as getting my bike serviced. I'll definitely go back for all my bike needs :)

I’m new to the whole electric trike world, needed some help. Got it here! They’re amazing and so kind to unload and load up my trike for me. Maintenance and cleaned my bike. They’re the best!!

Top quality. Friendly , helpful and knowledgeable staff.

Nice to work with. Knowledgeable. Trustworthy.

Bike Mart handled my service quickly and professionally! I love coming into the store and seeing what's new.

Very professional and accommodating. Great people to work with.

Service at the Preston Hollow shop is superb. The work is done well, on time, and with a lot of thought and expertise. I have total trust in Elias and the entire team at Bike Mart. They are the best!