Customer Testimonials

Great service & friendly. JP the service manger goes the extra mile.

Mark was very nice and very knowledgeable. I had special needs in terms of a bike for a heavier person and he was really helpful and guided me toward what I feel is the best bike I have ever owned in terms of fit. I really love the way it fits and so far I love riding it.

Good service but clothes selection pretty slim

very helpful

Highly recommend, I called and you answered fast. Answered my questions and I show up and Joe in service helps me find the parts i needed in less than a minute, and then proceeded to put my tires and tubes on for free in less than 10min. I was a playtri customer but NOT ANYMORE! Those guys suck, not all but most. Joe thanks.

From the time I walked in the store until when I picked up my bike, everybody was super friendly, smiling and helpful.

Nice people, good service.

You guys are customer sensitive, and I can be specific.

After I had purchased about $500 in merchandise, I needed a couple of bikes tuned up (just oil and air). At another store, I was told it would be 2 weeks. At your store, you tuned up those bikes while a waited.

Thank you. I hope you never lose that touch.

Quick attention and thoughtful service.

Friendliest, most helpful people who work there, and remember you! Always fair, reasonable prices for service too.

The service was provided by the bike technician was AMAZING! I highly recommend the bike mart on Preston Hollow! They fixed the problem within 2 days! I really am thankful and will always tell about the services bike mart provided.

Ian was great to deal with!

I took my bike in to get a second opinion after being told at a different store that my bike could not be fixed. Bike Mart fixed it and did an amazing job! They were upfront and honest about everything.

All the staff was friendly and helpful.

Great service so nice to have this location

Very friendly, helpful and knowledgeable staff. My service was done while I waited.

Everyone I dealt with throughout the process was extremely helpful and responsive. Would thoroughly recommend. Thanks

Super friendly and knowledgable staff. Customer service at it best.

Your personnel were exceptionally good listeners and over the top helpful. Much appreciated!

Such great service! So apprciated.

Great knowledge and very helpful

The employees were very friendly and helpful.

It was my first time in the store because they were the only Bike Mart with that bike in stock. I drove 30 to 40 minutes to go look at the bike. Pete and JP made this experience worth the trip for sure. The guy that looked over my bike was also pretty fast.

helpful and informative

Your mechanics are always, fun, friendly, and great. I really appreciate their skill and help

Bought a bike online from specialized. Bike mart was the local pickup retailer. I have nothing but good things to say about them. They have setup two new bikes for me and my wife, and adjusted the suspension for both of us. They were nice, quick, and accurate during my time there and very helpful with any questions I had.

Tyler was great in the service dept

Friendly staff, great variety of products available

The team collectively does an excellent job on communicating and working to deliver the best product.

Very professional, helpful, wonderful job