Customer Testimonials

The variety and knowledge of your staff. Davis’s service was A+.

Positive customer service

Great service! I took two of my kids bikes in for service and bought a water bottle holder and a couple of bells. The service manager (I'm sorry I forgot his name) installed it all and even got the kids to help him. He's very friendly and helpful. Thank you!

Excellent, friendly, knowledgeable staff that provides top tier customer service.

Great service in a clean shop with an abundance of selections.

Tyler is by far the best mechanic and the only reason I am a repeat customer. Do whatever it takes to keep him around!!

Ian was so great!

Great service dept.

Pete was extremely knowledgeable and patient with my boyfriend and I as we spent over 4 hours between 2 visits getting him a bike. Pete answered every question we asked and never got annoyed. He truly has a passion for riding and helping others get started.

The best thing about Bike Mart at Preston Hollow is Mark Manson.

My friends and family have purchased several bikes from Mark. His knowledge and passion makes every purchase a buying experience.

Very good products and great service

Service guys were very nice and prices were reasonable.

Good overall service there and it is convenient to our house. That said, the inventory is not like Campbell Road, so you should be aware.

Very professional, fast and efficient service, top brands

So quick, easy, and very knowledgeable! Thanks Ian and Emersyn!

Kevin was knowledgeable and helpful, and made it easy to find what I was looking for.

Staff is very knowledgeable and friendly.

Nice, knowledgeable staff with quick turnaround times on repairs. Definitely recommend.

Follow up that when a repair was not quite right the first time, no question about immediately fixing it and letting it be covered under the first charge, even though I think the final fix required some extra parts. Excellent service.

Prompt service..willing to help unload as it was raining & help load after tune up was completed.

תודה רבה

Quick friendly service
attractive store
good location

Excellent bike service and customer service!

Friendly and knowledgeable staff, quick turnaround on service.

Service dept is always helpful and knowledgeable. Good selection of retail products.

Mark Manson did a great job of answering all our questions and helping us pick new bikes. His gentle and considerate manner was much appreciated. We are looking forward to using our new Trek bikes and visiting the Dallas- Lovers Lane store for all our needs. Thanks, First name removed and Jan Last name removed

Always very helpful

The overall experience when being my bike in to make a switch to gravel tires was simple, and the service agent was knowledgeable and friendly.

Knowledgeable staff. Professional men and women who like helping and don’t look like they are going to a Woodstock Concert after they get off work!

There was a great selection of bikes and the staff was courteous and knowledgeable about the options. Took the time to address all I asked about and had me set up with everything I needed to ride that day. Excellent customer service and maintenance shop!

Good selection and service.