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Customer Testimonials
Sales person that helped me was knowledgeable, pleasant and efficient.
great service - and speedy too!
Great reliable service at a reasonable price.
Staff did a great job!
Friendly, Knowledgeable, no pressure
Always good people and service
Variété of products,friendly people
La calidad y precio, y la facilidad de comunicación para los que no hablamos ingles
Very good and courteous staff, excellent service and product knowledge.
Very nice and knowledgeable staff member
Very reasonable and service was faster than expected.
Great stuff and the best salespeople-knowledgeable and very helpful
Very friendly staff. Willing to go the extra mile to assist with all my needs
Very eager and friendly. I enjoyed my experience.
Very informative salesman (Davis). Greeted me promptly. I told him why I was there. Instead of just trying to start selling, he wanted to know what my goals were. We talked through getting back into cycling and what I needed now. He walked me through upgrades since I was in and answered all my questions. When we were done shopping through what I came to get he wanted to know if there was anything else I had questions on. We talked through a couple of additional items I wasn't ready to purchase but he was enthusiastic to share knowledge so when I was ready I could come back in and purchase.
I started at the white rock location. After 20 minutes of watching and listening to two sales people at the counter talk to the same lady who was not buying anything, I became frustrated. After another customer walked up and interrupted to let them know they had made a mistake on his bike, he took it and left with the female salesperson saying "at least let us try to make it right."
That store had the merchandise, I did not have the experience or the knowledge to sort through your extensive selection. If it had not been for a friend telling me how great Bike Mart was, I would have went elsewhere instead of trying another store.
Store always looks great!
And always get good help finding and buying what I need.
great work!
Excellent and friendly customer service. The team treats me like I know what I am doing, they dont talk down to me like other shops and never tries to oversell me. I do in fact know what I am doing and would know if they were trying to upsell me on something unnecessary but instead they show the features that make an item more or less desirable and explain options I may not be aware of. Of all the BMs, Preston Hollow and Pete are my favorite for this reason.
excellent customer service at 5327 west lovers lane , Dallas ,TX .75209 . specifically by an employee there called Doug Hall .
Very knowledgeable staff.
I like the way I'm treated when I bring my bike in for minor service.
Staff was helpful, friendly and knowledgeable - easy transaction
Great service
Educational and patient
Great, friendly and knowledgeable service.
Independent shop with lots of options. Quality customer service
Great service
Attentive , kind , knowledgeable service
Great place, people, service
This was my first time at Bike Mart. The staff was friendly, kept me updated on their service and was able to fix my bike within 30 minutes! I’ll definitely be returning.