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Customer Testimonials
the repair was done on time, 2 days from start to finish.
the repair was done well, rear derailleur shifting is crisp.
Knowledgable chill staff and great inventory of bikes and gear.
Helpful, competent staff.
Always friendly and willing to help fix the problem
Great service and nice people!
Mark, was professional and when we asked for a blue 12" bike for my 3 year old, he searched and while he was not able to find a blue bike he found a beautiful red bike and we are super happy with it and we look forward to upgrading as we grow.
Service guys always take phenomenal care of my bike and are just great to deal with. Great guys!!!
Mark was extremely helpful. We came with intention of buying one bike. With Mark's help and being professional and kind to our family we decided to buy 2 bike and accessories. THANKS AGAIN MARK!
Everyone is so friendly and gives good advice about which product is right for me
I have never had a single bad experience--not one--in the few years I have shopped at Bike Mart. They sell large variety and specialty bicycles for almost all ages. I recommend them without hesitation.
Very professional and efficient team excellent service!
First bike I’ve bought from them. I called Mark on a Globe Haul ST. He called me back several times to update me on some things. Very attentive and very nice. I would absolutely do business again.
Service was great. Elias helped me get my daughters bike fixed. even though the estimate was a few days he found extra time and had it done later the same day. Will definitely be back.
Very helpful staff. Will be back
Knowledgeable and super helpful!
Your work on my new LOOK 795 is excellent. And thanks for holding onto my bike for me while I was traveling and until I could be back in Dallas to get it from you. Please tell Elias I said thank you.
Been riding casually for several years. First time I had ever had a bike fit. Since it was my first time, I really wasn't sure what to expect. JP was super easy going, explained everything, and really took his time to make detailed adjustments, which I appreciated.
Good shop and people were helpful.
Immediatly greeted and the mechanic was able to answer my question and get me th epart I needed in les than 5 minutes. Awesome guys att hat shop!
The staff was very knowledgeable and friendly. Really appreciated their patience and willingness to lend their advice and help us out
your techs went above and beyond to fix a tricycle that was bought many moons ago at University Cycle. We wanted a second generation to enjoy this classic bike and Kevin made that happen.
Many thanks
Present, prepared, polite, sincere.
Great knowlegdable and friendly service.
Personnel and service
The employees don’t talk down to me or make me feel stupid when I don’t know all the bike lingo. This is a big deal. I will continue returning here because they make me comfortable.
I usually request assistance from Mark who I trust. His knowledge, experience, and patience with my questions is appreciated, as well as his recommendations for which item will best fit my need and budget.
Good customer service without hovering and no pressure.
Very good and reliable service department. Thanks for your support!
I experienced exemplary customer service recently at the BM in Highland Park. Davis quickly understood my service request and had me back on the bike training the very next day. The mechanic did a great job replacing my entire drivetrain and the bike runs line new again. Give those boys a bonus!
Name removed
Service was phenomenal and I was taken care of in a timely manner.