Customer Testimonials
Good quality, reasonably priced items, and fashionable helmets. Store experience: uncluttered stored and has a nice feel.
Friendly employees and good customer service.
Customer service
Friendly, helpful and fast 🤗
Very friendly, quick, and helpful. I dropped off the bike, ran erands for 15 minutes, came back and the bike was ready to go--very impressive!
Did nice work. Fit this bike into their busy schedule.
Dan was great to work with.
Everyone at this store cares . Jason,Curtis & entire staff is amazing. I would not even consider going any place else. I you are thinking about a bike, give the this place a look. Well worth your time.
Bike repair does a good job
Staff was very helpful and friendly.
In the past, I've bought two bikes from Bike Gallery, now Trek, and the folks always take care of their needs. Now I have a Van Moof e-bike from Holland and it can be a pain. The guys were great and accepted the challenge again to fix it. No problems. Many thanks!
Excellent products but the service is the best part of a Trek experience! Knowledgeable staff and helpful with everything from a purchase to a repair.
The service person was very helpful and came out to my car to look at the bike saving me from taking it off and on again. I can’t remember his name, but really knowledgeable and nice!
Friendly and timely. Know what needs to be done.
Probably one of the best bike shops in the nation. Very knowledgeable staff and of course beautiful bicycles. my new bike is a Madone. I’m a senior citizen and I’ve had many Trek bicycles through the years. Jeremy Mike and Sean make a great team.
Great
You did not take weeks to repair my bike. The work was done in one day. You went the extra mile to make sure I had a charger and a new chain. I really appreciate that. You fixed the blinking lights on my gears without making it a big deal out of it. You were very kind and respectful.
Knowledgeable and very helpful staff
I absolutely enjoy my visits to Trek Pasadena. Everyone is super friendly and knowledgeable. I specifically want to thank Sean. He is absolutely incredible. So helpful and super friendly.
Good products and great service. Easy returns.
Super helpful, friendly, and attentive service.
Your service technician was knowledgeable and efficient.
Service is always very friendly
I was kept informed during the process of service and replacing parts. I was guided to a replacement part for a piece that is no longer available through us distribution sources. My bike came out wonderful and seems brand new though it is a 2015 model. Thanks to the service techs!
Alrick is knowledgeable, supportive, and a great ambassador for bicycling. Always super helpful and I appreciate his efforts to build a local riding community in the SCV.
The Trek and Bontrager brands are great!
Fast work, knowledgeable and kind staff, great bikes!
Staff was friendly and helpful.
The staff is always knowledgeable, courteous and respectful. I tell everyone I know to go to Westmoreland for their bike service needs - even if it’s out of the way.
Staff and service at the Bellingham Trek store is very good.