Customer Testimonials
Always made to feel comfortable whenever I’m in the store. Service appears to be at a high level, quick, reasonably priced.
Everyone is friendly and professional! Ricardo is always great to deal with and if he doesn’t know something he finds the right person to help. We have bought 3 bikes from this location and won’t shop anywhere else. Service is the best!
Wendy runs a great shop
A 10 for best service and everything else! — First name removed
Folks at Dublin store were great to work with and listened attentively to properly address my needs or concerns.
Awesome. Grate job.
Friendly, good attention to details in service and they have the expertise to help me with TT bike maintenance. Very competent and knowledgeable. They find a way or make one.
Outstanding “in person” customer service.
The guys at Trek are super nice to work with! They fixed up my old bike for about 1/2 of what I thought is would cost! Super fast turn around time too!
The staff is so knowledgeable and extremely nice.
Your staff is always eager to help.
Customer service is important to me..thank you John
Great knowledge service!
Surper nice, helpful & knowledgeable- I am a long term customer for a reason!
Awesome service!! Thank you all!
Very personal and pointed at what the customer wants
The team at the shop is consistently welcoming and incredibly helpful. From the moment you walk in, you’re greeted with genuine friendliness and a can-do attitude. Huge thanks to Alex for going above and beyond—great leadership and top-notch service all around!
My bike has been having some issues with the chaining falling off. Brought my bike in to get fixed and had the smoothest ride ever. Staff are awesome, professional, friendly, and knowledgeable. I will be going to the Gig Harbor shop whenever I need bike issues!
A great bunch of employees that look after their customers.I was at the store 30 minutes early to be first in line , the manager saw me sitting outside and let me in.Took care of me and I was gone 15 minutes before they opened!!! That is customer service !!!
It’s my 3 bike from them .That says a lot.
Larry Reimer
Chelsea, at the repair desk, was excellent. I had fallen while going on a roundabout during a ride on my Trek Domane SLR+ on October 17th. She detected several minor problems with my bike and successfully troubleshot and fixed two immediately.
The rear derailleur servo motor had lost track of where it was after the fall. She manually moved the chain, and the servo motor synced up again. The right crank arm seemed to be loose and would not tighten properly. She removed and examined the crank arm and couldn't find any issue. So she cleaned it and reattached it, and it tightened up with no issue.. She then carefully examined all the carbon parts of the bike for any cracks or damage. There are some other minor repairs needed, like a new handlebar wrap, so I left my bike at the store for service.
I am riding in the Oceanside "Bike The Coast" century on November 1st. She scheduled my bike repairs, so it will be ready in plenty of time for the "Bike The Coast" ride. I turn 70 on October 25th, and riding a century ride at 70 is a big deal for me.
I deeply appreciate Chelsea's calm and friendly manner, plus her willingness to explain to me what she was doing and why. Chelsea is truly an outstanding Trek employee. Her excellent service has reaffirmed my belief that Trek is the best bike store in North County.
Excellent staff! It is a fantastic LBS!
Great customer service!
Great service, Great people , Great work .
Friendly and helpful staff.
I received quick service, which turned out to be knowledgeable, professional and friendly
Comprehensive, thoughtful, and friendly service. The staff explain everything.
Your technicians do excellent work and are helpful.
The repair service was done very quickly
Service person was very friendly, answered my questions and completed the work quickly. The service was also affordable.
Thank you for the helpful, professional service!