Customer Testimonials
I'm so surprised that the cadence sensor I our purchased there is almost $30 cheaper from sports basement.
Even though I think they forgot about my bike, the shop more than made up for it by only charging me the cost of the part while they picked up the labor.
The young man that oversaw the process was amazing. He was knowlegable and did a great job communicating the repair information. They did a great job. Thank you!
Every staff member at the Livermore has always been informative, caring, and knowledgeable.
The people at the Trek store in Alamo were very patient in taking the time to open the package of a new bike electric air pump to show me how to use it with it’s various attachments and which buttons to push and for how long.
It was a relief to get such support in learning to use a new high-tech tool without spending long hours in trial and error in practice.
Without the in store prep, I would be trying to interpret the sketchy drawings in the typical user manual written in 6 different languages. 🤔
Relaxed vibe, good mechanics!
Consistency
Always pleasant and helpful and they do a great job on servicing and sales.
Great customer service, fast turnaround time, knowledgeable staff, not pushy, cool vibe, nice equipment.
Quick and friendly service!
Always great service at Trek Bikes El Dorado Hills from Tech Service and Sales team. I have been going there for years. Bought my Checkpoint SL7 in 2024 and they have kept in top condition for my gravel riding trips.
If you buy a high-end bike, they'll spend a lot of time with you getting it set up.
The crew at the Oakland Trek shop are incredibly friendly, generous, and knowledgeable.
They always provide great service and advice.
Great bike Great service 👍
Great value for the price paid.
Great quality design & service thus far.
First time getting service done under a warranty claim and tune up. Great communication and friendly service. Thank you!
Zack was patient and extremely knowledgeable, which made shopping for our son’s birthday bike easy. We appreciated him taking the time both on the phone and in person to ensure our questions were answered and that we felt comfortable with our purchase. Thank you Zack!
Very nice bike. Helpful sales people, and helpful service technician. I have had my bike 6 months and they checked the whole thing bike over, did a firmware update, and made other adjustments for free. I didn't expect that! They suggested to bring my bike in after a year for the free 1 year service checkup.
Great lifetime warranty on the frame, too.
Their services are very attentive and professional, and their products are top quality!
Service is always top level.
Turn around time is good
Prices are fitting to the quality of the work, product and service provided
Stellar customer service!
Prompt, friendly and complete service.
Fantastic customer service. Took the time to answer all of my questions to help me find the right fit.
Quick great service, a rare thing these days.
Great quality
Quality products and great service!
There services are fantastic, Grant and his staff are amazing and always willing to help and find the best solutions for you.
Fair price, frienly service and in time.
Friendly and helpful staff.