Customer Testimonials
Service is always personalized, comprehensive, and trustworthy. I'm made to feel as if I were part of the TREK family as soon as I enter the store. Wendy does a siperior job as manager, and the support staff on the floor, or in the maintainance area very knowledgable, and are quick to answer all my questions. I wouldn't think of patronizing any other bicycle establishment.
The sales and service team members are friendly, engaging, and very knowledgeable. I highly recommend a visit to the Kennewick Trek store.
The buying process was smooth, everything delivered as promise. Good shop.
Great service! Your team is super helpful, don't talk to you like you've never been on a bike before:) I drive all the way over from Phinney Ridge....that's how much I value their help and service.
I always receive excellent service at Trek Bicycle. I got a flat tire on my electric bike that I purchased at Trek, and they were able to repair it within an hour. They are always so friendly and helpful. I highly recommend Trek Bicycle in Livermore for all their products and services.
Friendly, knowledgeable, and quickly put a new tube on my tire at a reasonable price
110%
Terrific help at the store and great options for bikes and accessories. Nathan was incredibly attentive and helpful.
I really appreciate the wide variety of bike frame styles and the great selection of accessories, including lights, bottle cages, and clothing. The service at the University Place, WA store is consistently excellent—no matter when I stop by, the staff are always helpful, professional, and genuinely friendly. It's clear they care about providing a great customer experience, and I truly value that.
Great product and great service! We will continue to buy all our bikes at Trek!
Repair team was able to get me all fixed up in about 15 minutes! Thanks!
Excellent customer service! Great products readily available and professional installation. Thank you.
Best bikes and service in the area.
Love the bike. The staff at the Trek store are friendly and knowledgable. Great experience overall.
My bike was in for warranty service. It took a bit to get the paperwork settled, but after that service was speedy quick and my bike is back in time for this weekend's race.
It was my first time here. The service was warm and professional, with lots of helpful suggestions. Efficient, high quality, and very convenient. I’ll definitely come back next time.
You went above and beyond in taking care of my repair.
Friendly, fair, efficient
Great explanations and demonstrations from trouble shooting the bike issues. Love the service
Very helpful and informative employees!
Fast and friendly!
Knowledgeable, helpful & friendly staff. Items are usually available & in stock. Thank you
Very helpful and friendly staff
Friendly, quick and great space.
I was helped same day with a few items and walked out very happy and bike was ready to go. Nice friendly service and they knew what to do!
Go here and you will be taken care of!
Everyone at Trek is professional and deliver advice is an unassuming or top-down manner. Ben, Mario, Lane and the rest of the team are AWESOME.
TREK IS MY BIKE SHOP and I tell as many people as I can!
Denise was our sales representative and helped me with choosing a right bike. He was patient and knowledgeable.
Amazing store. Has everything you need if you live trek bikes. Excellent and knowledgeable staff like Larry and Allen. Great and awesome manager/Dan.
Very good
The customer experience was good. I was able to get my bike in a reasonable amount of time even though there were many people.