Customer Testimonials
Excellent service, friendly staff, fair prices. All in all, a very good cycle shop.
This is a convenient and great bike shop and has been since it was called bicycle Bob’s prior to Trek acquiring it from Bob. Roger, John, Joe & Jonathon are all great people and fantastic mechanics. Never have I been steered wrong and I’m always happy. The last tuneup has made my Santa Cruz bike like new, thanks to you all!
I bought my wife and I both Trek electric pedal assist mountain bikes. I got the Trek Marlin + in a XS frame for my wife, and I got the Trek Rail 9.8 GX AXS in a XL frame for myself. We are both having so much fun riding the trails and riding around town getting exercise and having the confidence of knowing that we are riding top of the line mountain bikes by Trek. I also want to mention that we have access to top of the line bicycle mechanics at the Trek store that can service my bikes on a regular schedule to make sure we are always race ready to hit the trails. I highly recommend Trek if you want peace of mind knowing that you own the best made bikes.
The people are very friendly, well educated and seem to enjoy their craft. I'm grateful to use their service.
I like the bike I purchased and the customer service was great.
Ventura Trek service technicians are the best. Always helpful and ready to help.
The service is excellent, friendly and trusted.
Helpful staff in the repair shop.
On time delivery of the bike. Great communication on the repairs needed. This will be my bike place!!
Everyone was extremely helpful and gave great advice.
Personal attention and professional to details.
I was very pleased with the customer service and the opportunity to browse and test the bicycles. I had conducted extensive research prior to my visit and had identified a specific bike online. The associate who assisted me promptly located it and presented it to me. They were able to answer all of my questions, and once the purchase was finalized, the technician installed and performed a quick tune-up of the components. He kindly assisted me with loading it into my car and was exceptionally friendly. He also patiently demonstrated how to troubleshoot at home. The service was excellent.
Work great
Ben our technician was awesome. Gave us all the information we needed and more. This group is always helpful and kind. My 7 year old also got a complimentary key chain which was pretty cool as well.
Great service and very friendly staff.
Friendly customer service and location in downtown Redmond.
Very prompt service for my bicycle. Thanks!
Brought my bike into the Trek shop for a tune-up and had a great experience. The service team is friendly, helpful, and truly the best at what they do. Highly recommended!
The folks in the store are always incredibly friendly and helpful
Great local customer service and staff knowledge/expertise.
Great knowledgeable sales person
The rebuild of one of my bikes (OPEN Up) turned out to be very good from what I can tell without riding it just yet. Hope to ride it soon for the true test. The price was more than what I expected. Thank you.
I like the personal friendly atmosphere. The store is small but filled with top notch items.
Super helpful mechanics- very honest and helpful. They don’t try to upsell me. They were kind enough to help fix something easy on the spot (some pedals that were stuck). Great local bike shop!
Always friendly service!!
We use Trek for maintenance on bikes we purchased under the old ownership. Staff have been great.....really helpful, friendly, and professional.
As always the team at Trek went above and beyond to service my bike and even helped place it on the Kuat Rack ; both bike and rack purchased at your shop.
Thank you again for getting me back on the road.
Fast, friendly service. Knowledgeable employees.
A very helpful bicycle technician thought hard about my tire problem.
Alex was very knowledgeable, friendly, and energetic.