Customer Testimonials
Super friendly and helpful. They never try to upsell you on any service or bike
Sean, Mike, Jeremy and... Julie? All of your staff are attentive, professional, knowledgeable, and timely. The store is immaculately clean. It's a great environment. Warm and welcoming.
Quality products and excellent customer service
The manager Alex was very knowledgeable and helpful, answered all of my questions.
Friendly staff and affordable products
fast turnaround and did a great job
They always carry the products I need, price and is great to be treated like #1 customer. Thank you Chris.
Very quick and fairly priced
The Trek team were friendly and very knowledgeable. The team kept me updated as they were progressing with my bike rebuild and repair (it was complicated). The work they did was very high quality, and they went over all the repairs with me in detail.
I have been taking my bicycles there for service, for over 10 years and I will continue use this shop for all my bicycling needs.
Thank you for the great service.
Great service
Whenever I walk in the store they always greet me by name and ask me how they can help. When I bring my bike in for service, no matter how strange the request, they get it done and on time. I always recommend Trek to all my friends.
Great maintenance and repair work on my Trek Madone Gen 8. Its reasonably priced and reliable. When I brought my bike into the shop, the shop rep asked all the right questions and listened to my concerns. The work was delayed by one day (not a big deal), but the next day I called and got an ETA for completion time and picked up my bike without any fuss. Lastly your shop people are experienced and knowledgeable, so when the Q&A takes place at the outset, expectations are communicated and no surprises when the work is done. I have ridden Trek bikes for decades. Trek shops know Trek bikes. That helps a lot.
I have owned a number of Trek bikes. They are reliable, solid, and Trek stands behind their products. Beaverton Trek has been amazing to work with and I've enjoyed excellent customer service every time I've worked with them A+ 10/10 All the stars! Highly recommend!
Store and maintenance managers Alex and Andrew put in a lot of effort to troubleshoot an issue with my e-bike and get it fixed. It took some time because it was a real mystery, but they gave me a loaner e-bike, which was so helpful.
Trek bicycles are incredible with an amazing warranty.
Great staff, Adrian and the crew are very knowledgeable and supportive. Swing through check this spot out and get service if needed. You won’t be disappointed!
Thanks again, Adrian and Trek team!
Dublin Trek store is top notch in service. Staff was extremely courteous and responsive in handling warranty issue. Good selection of bicycles and accessories to boot. I would highly recommend them
Excellent customer service; Patrick Ryan went above and beyond in assisting with our first e-bike purchase.
Efficient, knowledgeable and very pleasant to work with. Recommend.
Always get reliable service and advice even though my bike is not a Trek brand.
Thanks to Dave for reaching out about the discount on service. The bike was completed the same day and I'm ready for another year in the saddle.
I’m on my 5th Trek bike, I feel that you get an excellent product and a good price with Trek. Sam has been super friendly and helpful at the Centerville location.
I got in during the last hour of business and the personalized attention was excellent. The team assisted me expediently with both parts and service. I was invited to relax on the couch while I waited for the service to be completed. It was hand-delivered when done.
Did the work requested
I want to give a special shout-out to Lane. I took my Trek Mandone SLR 7 in for its annual all-around check-up. Lane did a masterful job. I don't know what he did to the hub, but the bike now coasts and glides so much faster.
Lane also took the time to visit a website, entering all the measurements of my bike, including my weight, height, and other details, to find the right air pressure I should use in my front and rear tires. It turns out that I'm advised to have 65 lbs in the front tire and 75 lbs in the rear tire. Until then, I had been riding with 60 lbs in both tires. Wow! What a difference! Not only has the change in air pressure significantly improved my speed, but my Madone now rides like silk down steep hills and around corners at high speeds, where it used to shake and shimmy before.
Again, a special thanks to Lane, but all the ladies and guys at the shop are incredible and go out of their way to ensure your special bike remains just that - special.
Everybody there has been extremely helpful and takes the time to explain things clearly and patiently. I like the fact that they encouraged me to come back in or call in for any follow up questions. I felt very confident, satisfied and excited with the purchase of my Trek Checkpoint SL 6. The SRAM 1 x 13 shifts like a dream and I can't wait to spend more time on the bike! And I love the large photo overhanging the counter.
Helpful staff good selection great mechanics
Greeted at door friendly and helpful.
The employees are amazing!
Everyone is friendly, helpful, and the selection is great.