Customer Testimonials
Your staff is the best! If I couldn't take my bike to them for service, I wouldn't ride.
Friendly service, quick turnaround time.
Service, courtesy, price of used bikes, location, website
The female clerk who helped me at the Kellog street Trek shop in Goleta has won my patronage for all time! She is hands down the best customer service Ive ever recieved and it was sooooo cool to see a female employee for once at a bike shop!
Chadd was very helpful when I purchased my bike and accessories. Professional and knowledgeable.
Chris was perfect for focusing our path towards selecting a bicycle which is a daunting task these days with how many options here are. Thank you Chris!
Bob was great! Bike ready on time with a very thorough Level 2 service. All good!
The customer service is excellent
This team took absolute care of me. I originally spoke with John who was gracious enough to put the bike I was looking for on hold for 2 days until I could "trek" down and buy it. This bike was in really limited quantity in the Northwest and was elated to have their help.
The day I picked up my bike, Matt was the gentleman in-store who kept the shop open until I could get there. These guys are top-shelf and highly recommend their shop.
Great people, great service, great products.
Very friendly, very helpful very knowledgeable
Josh was amazing and made our shopping experience delightful!
Fast mechanical service and friendly staff
Great experience, unique to other bike shops all the employees seemed enthusiastic and happy to be working there. Very helpful staff, answered all of my noobie cycling questions on gear and setups. I spoke with Mathew, help me set up a trek Checkpoint ALR 4 gravel bike, a front light and some adventure bags. Great customer service by enthusiastic employees.
Great sales guy - Larry Hightower.
Quality product.
Friendly staff and quality service. Thorough. Would recommend.
Jerry was FABULOUS! On a cold, rainy day he cheerfully walked us and our 13-year old daughter through choosing the best bike for her, giving us all the information we needed without overwhelming us, and when he learned she was paying with her own money, he helped her find the one at the best price, too. He also helped with components such as helmet, lights, etc. And then, when we got home and our daughter proudly gifted her old bike to her younger sister, we brought the old bike back to ask him to adjust the seat. Jerry didn't just adjust the seat - he cleaned the bike, oiled the chain, taught our 11-year-old about bike maintenance and safety and reminder her that when she was ready to move up a size, she could get half the purchase price of that bike (we had purchased it there) as a credit towards her next bike. My little one was thrilled! Thank you, Jerry - you made it a GREAT day for our family!
Bike dependable and service good
Best service team ever!
Friendly service and knowledgeable staff.
Good quality bicycles they ride very smooth and great customer service.
The service department is always top notch!
Great staff
Same as all the other Trek stores. Employees are very helpful as well.
Nice people
The staff was amazing. They were helpful and knowledgeable about all the products in the store.
Great service, very fast
My Townie has been great, and the staff was really helpful. Special shoutout to Joe. Thanks!
Such nice guys who were able to help me out!
your staff was great. Ricardo was very helpful and answered all of my questions. unfortunatelly there were not many XL frames put together in your showroom for e-bikes i was looking into. they are selling TOO fast which is a good problem to have
Fast friendly service. Knowledgeable people.