Customer Testimonials
The store was well stocked and the employees were helpful and friendly.
Fantastic customer service, go see Travis and the rest of the staff. From bikes, to products and services, you can’t go wrong with Trek Folsom.
Helpful and friendly service.
I have always received quick service. I don't change flats any more so rely on the guys in the shop; they charge me a fair price and I never have had to leave the bike. I recently recommended your shop to neighbor and do so frequently. I think I've been with the shop since about 2012 and have bought a Trek bike as well as lots of tires, tubes and gear.
The service department at El Dorado Hills is fantastic.
Excellent customer service. Very friendly and knowledgeable. Competitive pricing and price match policy.
Helpful staff and good selection
The staff was helpful, knowledgeable and welcoming to me and my family. Total no pressure experience. We ended up getting a new bike for my kid. Reconfiguring why I have enjoyed shopping at this location over the years.
Ryan was great.
Very knowledgeable about product and great services offered!
Bikes were ready when we arrived. We got great service and extra equipment as we took the bikes for 2 weeks.
The bikes were in very good shape and we had no problems during the period.
Will definitely recommend.
Absolutely great customer service. The Trek team is highly educated and experienced. I may live an hour away but this is my new place for anything biking. Thank again Jerry for going above and beyond with helping me pick my son's new Trek Marlin 5. Much appreciated
Awesome service and expertise!
I needed a new chain, as mine broke in the middle of a ride that morning. The service tech was attentive, knowledgeable and efficient.
The dates are and the shop are spacious and well stocked. While waiting, I walked around and the same staff were friendly and informative.
They were totally on top of things and did a great job. Very efficient and knowledgeable. I worked with Grant who was great.
I love your eBike as my husband and I both rented them to try before we buy. Hoping to find another used one for my husband. Staff at every store I have visited has been extremely helpful, knowledgeable, and took the time to answer all our questions.
The team in this Trek store is always so friendly and welcoming. They are also knowledgeable on products and help guide.
Your location is very convenient, friendly and knowledgeable staff along with supplies and servicing bicycles.
Helped me find the best options for repair and qualified techs
Everyone that works at this location is extremely knowledgable and helpful. They still foster that sense of community from the bike gallery days.
You will not find a better team than at Trek in Kennewick! They are extremely knowledgeable , professional and just plain good at what they do.
I never feel like I am being “oversold”, but rather Educated and informed , then given the option as to how I would like to proceed.
To top it off , there is a cozy “hometown” feeling there through the friendly association with people who extend a sense of truly caring. “Come on down” you will truly love it . Oh… and I LOVE my bike!!
Team members are super friendly. The bike was ready on time.
Ernesto was very helpful. No pressure just solid advice. Wanted the kids to get the right bike.
The owners and crew are very knowledgeable and easy to work with with. I appreciate the workmanship and attention to details.
Thank you
Excellent staff, did their job efficiently and fast. I never felt like I was being taken advantage of, they took their time explaining my options, all very knowledgeable.
Great service.
Very helpful staff
Quality....and bike selection
Plus the service I received on my recent visit was
Spectacular....you have aervice tech and I think her last name is Wolfe sis. Great job picked up my bike....that I bought 1 yr ago...and 1550 miles
It came out looking new.!!!!
A ladies touch 4 sure ...
Super helpful and knowledgeable staff to support a great product.
Customer service was amazing. Very helpful, friendly and patience as I asked a lot questions. They ensure I had the correct equipment when I left. I will definitely go back for all my bike needs.