Customer Testimonials

Friendly and informative.

Scott was very helpful in my search for an ebike. He knew the product well and was very friendly and patient.
I am happy with my Trek bike!

available appointment
friendly
completed in stated time

Quality products and friendly knowledgeable staff. Great customer service

In these strange times you have stock and good advice

Coffee's great worked on my bike right away.

Friendly service with no sales pressure.

I like that nobody has tried to tell us what we want! When I was in the market for a fatbike a competitors salesperson made me feel like an idiot who knew nothing about bikes and tried selling me on the idea that a gravel bike that happened to be in stock was really what I wanted! I lucked out with the Big Jon in the L frame, accessories purchased since has been the same non condescending experience! Nobody has tried selling us anything we don’t need. But most importantly, excellent coffee!

The advice over the phone given was invaluable. Thank you so much for your kindness, care, and knowledge.

Great customer service. Staff were knowledgeable excellent to deal with. Also the fact they have decent stock amid the great bike shortage of 2021 speaks to their purchasing teams foresight.

Great knowledgable service and fast fixes.

Friendly

Shop nice and tidy with all the tools In place so you know there not just Fiddling around trying to fix your bike.They had a couple bike accessory products that I didn't find anywhere else not for lack of looking..

Great service! Everyone I interacted with was very helpful and friendly. Our bike is working much better since it was repaired!

Everyone is so helpful, they all know what they are talking about. They shaved the price down on the bike without me asking and gave me a discount on other items.

Great attention from staff and I have a Scott bike so seeing the Scott brand is great

Excellent customer service and knowledge. Appreciated all of the information shared.

Great staff!

Great, friendly and accepting staff. Good job guys.

We liked the product, the service , the knowledgeable sales force, the coffee, the decor and the comfort. Brian and First name removed

Very friendly and knowledgeable

Super friendly helpful staff, great coffee

Great range of products, both for the smaller and bigger wallet! Keep up with the good work :)

Great customer service!

Top of the line products but the customer service ranks the highest.
A caring and knowledgeable team.
Thank you,
First name removed and Terry Lynn 😎

Very friendly, helpful. Service was a very reasonable cost and completed same day. I appreciate that you took time to clearly explain what was wrong on my bike and how you fixed it. Thanks. We will certainly return. I highly recommend you.

Very personable, friendly & helpful

Time to hear my concerns

I am so impressed with my new bicycle! I did not go in expecting to buy an EBike but because of the knowledge, professionalism and patience in helping me find a bike suitable for my needs and interests, I rode away a very happy customer! The selection of bike gear and “extras” available in the store is quite amazing! Best of all...they specialize in bikes, know what they are doing and are confident in their ability to impart knowledge. 100% happy to recommend North Star Bike Company!

Great set up and very helpful and friendly staff