Customer Testimonials
Knowledgeable, friendly staff and all the gear needed.
Great service every time. They under promise and over deliver!
Customer service is above and beyond. They are the go to shop in Newcastle if you want to be looked after.I wish I could say that about al the other bike shops in Newcastle but I can’t.
Fast service and always informative.
Fast, friendly and affordable really appreciate the services
Great range of bikes and accessories
Great overall Customer Experience from Ken at Bennetts Green.
Emily. Test ride. Good design, preferred bikes available in store.
Just a well behaved group of humans
Extremely friendly and efficient staff
Great customer service from the team
Trek Bennetts Green is a large airy store with plenty of stock, knowledgeable and friendly staff and parking close by. I purchased my new Trek Rail 9.8 there and Ken and Lachlan were most helpful.
Having enquired about purchasing a second pair of MTB shorts, Arran kindly rang back and advised they would be placed on back order. Now that's service!
I put my bike in for service and considering the work required I suggested a level 2.
Rear brake cable needed tightening and there was a noise in pedal crank shaft area.
The team contacted me and said had identified and fixed the issues and that would only require a Level 1 service. Thank You! Not many businesses will be this long term focused on their customers. I will recommend to others the level of service and great interaction, whilst I will also now always bring my bike back here for service, even though it a little out of my way. Thank you to Jesse and the team!
The Bennett green team are always extremely helpfully. Ken goes out of his way to help and is very knowledgeable
Great product and the team are great
Great bikes great service
Friendly and extremely efficient service. I was particularly impressed that there was no timeframe to collect the bike I purchased which made it weary for me to get just prior to my sons birthday!
Welcoming staff and offering great deals.
Staff are friendly & have good base knowledge of parts available
Ken listened to my situation/circumstances and suggested a bike that would suit my riding needs/style. He went out of his way to locate the right size and colour bike for me, in the short timeframe I asked him to meet. He did it!
I like the attention to detail.
Bib shorts are comfortable. Got a discount too!
Customer service is outrageously good !
Courteous and Professional
Great, friendly and patient service. The team always give good advice and are great at working thru weird bike problems🙂.
Thankyou all you wonderful people
Really good and professional service. Friendly and knowledgeable staff.
Amazing
Great service - made sure I was happy with the size of my new bike and set it up for me. Haven't used it yet but they promise good after sales service.
I had a fair idea what I wanted. The staff were great and made the decision easy.