Customer Testimonials
they're good
Prompt and friendly staff
The staff extremely friendly and helpful
Would love to see e bike with bigger, longer range battery and perhaps the addition of either a mullet or 27.5inch option for smaller riders.
Warranty inclusions and process
Treks cycles in recent years have got to a place where they are producing great bikes both in function and in form.
The staff are friendly and have time to discuss the nuances of cycling both road and MTB.
Just recei Trek had responded quickly to the realisation that the Covid spike in demand was short term and have reduced prices to reflect the new economic norms for customers.
Basically you are getting slit of bung for your buck especially if your old enough to remember what you got pro rata with the same money 20 years ago.
Well done Trek , and thank you
Very helpful and friendly staff, nothing was a issue
Fully integrated bikes with Bontrager accessories.
Friendly informative and helpful service.
Ken was excellent, informative and friendly - great store - will be back
I had a fair idea what I wanted. The staff were great and made the decision easy.
Knowledgeable, friendly staff and all the gear needed.
Great service every time. They under promise and over deliver!
Customer service is above and beyond. They are the go to shop in Newcastle if you want to be looked after.I wish I could say that about al the other bike shops in Newcastle but I can’t.
Fast service and always informative.
Fast, friendly and affordable really appreciate the services
Great range of bikes and accessories
Great overall Customer Experience from Ken at Bennetts Green.
Emily. Test ride. Good design, preferred bikes available in store.
Just a well behaved group of humans
Extremely friendly and efficient staff
Great customer service from the team
Trek Bennetts Green is a large airy store with plenty of stock, knowledgeable and friendly staff and parking close by. I purchased my new Trek Rail 9.8 there and Ken and Lachlan were most helpful.
Having enquired about purchasing a second pair of MTB shorts, Arran kindly rang back and advised they would be placed on back order. Now that's service!
I put my bike in for service and considering the work required I suggested a level 2.
Rear brake cable needed tightening and there was a noise in pedal crank shaft area.
The team contacted me and said had identified and fixed the issues and that would only require a Level 1 service. Thank You! Not many businesses will be this long term focused on their customers. I will recommend to others the level of service and great interaction, whilst I will also now always bring my bike back here for service, even though it a little out of my way. Thank you to Jesse and the team!
The Bennett green team are always extremely helpfully. Ken goes out of his way to help and is very knowledgeable
Great product and the team are great
Great bikes great service
Friendly and extremely efficient service. I was particularly impressed that there was no timeframe to collect the bike I purchased which made it weary for me to get just prior to my sons birthday!
Welcoming staff and offering great deals.
Staff are friendly & have good base knowledge of parts available
Staff very familiar with products and great product knowledge