based on 21456 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I recently experienced the most rigged ethics hearing in April. There were multiple instances where Mainstreet and the hearing panel were biased with how they handled my hearing after learning the complainant’s broker was the CAR President, affiliated with NAR and the Director of Mainstreet was the complainant’s former employer. As a witness of the complainant, Ms. Drussy was allowed to speak (out of order) and influence the panel’s decision. According to the ethics procedure in no instance does a witness interrogate or cross any participant during the hearing. The chairperson allowed this action 3 times. Andrea Davis encouraged me to file a complaint but then changed her tune when she learned Ms Drussy’s attachment to the case. I am very dissapointed with the unethical handling of my hearing and see firsthand that Mainstreet only cares about dollars. My small brokerage will never be treated fairly in any case. Thankfully Ms Drussy was asked to step down at CAR. I will never recommend Mainstreet to anyone.
Leadership...Resources....Helpful Staff...FORMS
Professional, knowledgeable, kind, comprehensive, fun. I love Mainstreet!
The events and information to presentations are very informative.
The educational classes and webinars you provide and the helpful individuals on staff who are always so courteous.
there are a lot of reasons. I don't think you are ready to hear them.
The ethics committee and their fines are unfair. And the fine does not match the "violation". There were extenuating circumstances in my case and they did not consider that at all. And if I chose to try to appeal it and the excessive fine, I could be fined even more and given more punishment. I have been licensed since 1989 and have NEVER EVER HAD ONE COMPLAINT AGAINST ME except this one! $3000 fine for this is outrageous. The moment I can have MLS access without having to pay the Realtor dues, my company and I am out! It's a complete money grab by Mainstreet and the Realtor Association and they DO NOT CARE anything about us - especially in this market where everyone is struggling. I hope there is an antitrust lawsuit against the Realtor Associations for forcing us to pay their fees in order to belong to the MLS and forcing us to pay excessive fines. That is a clear Anti-trust violation and the attorneys running the class action lawsuits and the DOJ will realize that soon and make some changes. I am extremely disappointed in Mainstreet.
I appreciate the amount of meetings and trainings that are being offered right now for agents to make sure we are educated and can move forward in our business professionally and ethically. Thank you for all you do.
It’s a big organization with many members
Training is very powerful and help is always there.
It was very simple to use and I was able to get done what I needed fast
offer more zoom interactive meetings
They are always timely and relevant.
The easy access and friendliness of everybody I encounter
They are very helpful in all areas of real estate and affiliates!
Excellent training; Friendly and very Helpful Office Staff
I like the quick responsiveness from Mainstreet regarding any issues.
The service is usually terrific
Very responsive
I don't see any advantage to paying the fees
I think the fees are too much and are required too often.
Cost of membership and semi annual and annual mandatory “other” fees are too high. Most services and features are above what the avg agent needs or wants to pay for. Mandatory contributions for National and State legal expenses and advertising should be repealed.
You do provide classes and sessions that are most interesting- I would like more convenience when paying due and that is to be able to pay with various credit card options, just in case the fees are too much to put on 1 credit card or debit card. Thank you
Fees are way too high
availbility, many locations and responsive to questions very responsive
Knowledgeable, responsive, excellent customer service.
Get rid of Private listings. The home is either ready to go on the market, or it's not. This Private listing has become a strategy for brokers to withhold the property for all to see. A total disservice to our clients.
Lynn Madison is amazing!! She’s the best instructor.
I feel like the technology side of things is antiquated.
For instance, the automated template for forms always defaults to the Seller side with all of our info. Why couldn't we have a toggle buttom at the top where we could choose Seller or Buyer and then all of our data would be in the right spot instead of having to clear it out and start over each time.
Also, when searching and sending private listings to a client, we have to add the field.
"Can this listing be shared Yes or No" I almost always have to go back and redo the search to set up an automated prospect to include PLN listings that they want.
The variety and quality of events and classes. The topics for signature events are current and forward looking. When you call or use chat, someone is there.